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Google Books
1Service QualityRoland T. Rust1994In this book leading scholars and practitioners present the ...ISBN-13:0803949200
2Service QualityBenjamin Schneider2004The last three decades have seen a dramatic increase in the ...ISBN-13:9780761921479
3Service QualityStephen Walter Brown1991To learn more about Rowman & Littlefield titles please visit...ISBN-13:9780669211528
4Service Quality Management in Hospitality, Tourism, and Leis...Connie Mok2013-01-11Does your staff deliver the highest quality service possible...ISBN-13:1136386564
5Social Security : Staff Reductions and Service QualityUnited States. General Accounting Office1987UOM:39015048857489
6Unemployment Insurance Service Quality Control ADP User Guid...1993PURD:32754063078962
7Modeling the Service Quality of Consolidated Coast Guard 500...Douglas W. Vandermade1975MINN:20000003111610
8Delivering Quality ServiceValarie A. Zeithaml1990Describes the five attributes of quality service and explain...ISBN-13:0029357012
9A Handbook for Measuring Customer Satisfaction and Service Q...Morpace International1999This handbook focuses on how to measure customer satisfactio...ISBN-13:9780309063234
10Delivering Excellent Service Quality in AviationMario Kossmann2017-03-02A practical and realistic guide for both external and intern...ISBN-13:1351945432
11Tourism SMEs, Service Quality, and Destination Competitivene...E. Jones and C. Haven2005This book focuses in on the dominant role of SMEs (small and...ISBN-13:9781845930882
12Delivering Satisfaction and Service QualityPeter Hernon2001Discusses methods for understanding what library patrons wan...ISBN-13:9780838907894
13The Service/quality SolutionDavid A. Collier1994-01-01All organizations want to increase productivity, profits, an...MINN:31951D01079536R
14Service Quality Regulation in Electricity Distribution and R...Elena Fumagalli2007-09-26This book is a comprehensive, clear, and well-organized desc...ISBN-13:3540734449
15Service Quality in Academic LibrariesPeter Hernon1996Service quality is an issue separate from internal observati...ISBN-13:9781567502091
16Improving Service QualityMichael Milakovich1995-03-01Organizations are struggling to improve customer-focused qua...ISBN-13:9781884015458
17Assessing Service QualityPeter Hernon2010-01If libraries are to succeed, they must see themselves in com...ISBN-13:0838910211
18Service QualityUolevi Lehtinen1982OCLC:60135289
19Service Quality of Cloud-Based ApplicationsEric Bauer2013-11-14This book explains why applications running on cloud might n...ISBN-13:1118763289
20Service Quality Measurement: Issues and PerspectivesLewlyn L. R. Rodrigues2013-06-01This book is very useful for it is not just ‘descriptive...ISBN-13:3954895528
21Implementing Service Quality in IP NetworksVilho Räisänen2003-07-25While more and more data is shifted from circuit-switched to...ISBN-13:0470862440
22SERVICE QUALITY AND ORGANISATIONAL PERFORMANCEEUGENE OKYERE-KWAKYEISBN-13:130080615X
23Managing Web Service Quality: Measuring Outcomes and Effecti...Khan, Khaled M.2008-10-31"This book is for strategic decision makers as it discusses ...ISBN-13:1605660434
24Service Quality ManagementISBN-13:0557047013
25Improving Service Quality in the Global EconomyMichael Milakovich2005-08-03Within American service sector organizations there exists a ...ISBN-13:1420031139
26Organizational Effectiveness, Service Quality, and Related A...Rainer Bubenheim1997-08-26Inhaltsangabe:Abstract: Services in the field of information...ISBN-13:3832404171
27Review of Telephone Network Reliability and Service Quality ...DIANE Publishing Company1994-12ISBN-13:9780788114434
28Railroad regulation : changes in railroad rates and service ...ISBN-13:1428974636
29Achieving IT Service QualityChris Oleson2009Outlines the techniques and strategies for implementing and ...ISBN-13:0982314027
30Unpackaging Demand for Water Service Quality2006"In the early 2000s, the Government of Sri Lanka considered ...
31Firing on All Cylinders: The Service/Quality System for High...Jim Clemmer1992Firing on All Cylinders is based on the experiences of hundr...ISBN-13:9780771591662
32Implementing Service Quality based on ISO/IEC 20000Michael Kunas2012-10-25Guides you through your ISO/IEC 20000 implementation and cer...ISBN-13:1849284431
33Service quality from the guest ́s viewFrank Höchsmann2014-12-02Dear Readers, We describe some of the trends in the hotel an...ISBN-13:3734735378
34Service Quality, Customer Satisfaction and LoyaltySharareh Mansouri Jajaee2012-07Car insurance is one of the fastest growing types of insuran...ISBN-13:9783659170454
35Effective Methods for Modern Healthcare Service Quality and ...Panagiotis Manolitzas2016-03-04"This book is a reference source for the latest research on ...ISBN-13:9781466699618
36Measurement of Service Quality and Customer Satisfaction at ...Laverne Michelle Johnson2017OCLC:1097544946
37Assessing Service QualityPeter Hernon2015-05-12This extensively revised and updated edition explores even f...ISBN-13:0838913105
38Service Quality, Customer Satisfaction and Customer Loyalty ...Kuang-Wen Wu2006OCLC:467529510
39Property Management Service Quality of Shopping Centres in H...Chun-Tat Ha2017-01-26This dissertation, "Property Management Service Quality of S...ISBN-13:9781361016091
40U. S. Postal ServiceDIANE Publishing Company1996-05Determines to what extent the U.S. Postal Service distribute...ISBN-13:9780788129292
Libris
1Delivering quality service : balancing customer perceptions ...Zeithaml, Valarie Acop. 1990Delivering quality service : balancing customer perceptions ...
2Service quality : research perspectivesSchneider, Benjamin, 1938-cop. 2004Service quality : research perspectives
3Return on quality (ROQ) : making service quality financially...Rust, Roland T.1994Return on quality (ROQ) : making service quality financially...
4The SAGE encyclopedia of quality and the service economy [El...2015The SAGE encyclopedia of quality and the service economy [El...
5Quality : a critical introductionBeckford, John1998Quality : a critical introduction
6Quality [Elektronisk resurs] Its Definition and Measurement ...Barofsky, Ivan.2012Quality [Elektronisk resurs] Its Definition and Measurement ...
7Service quality : a profit strategy for financial institutio...Berry, Leonard L.1988Service quality : a profit strategy for financial institutio...
8Quality Domains and DimensionsMukherjee, S. P.2019Quality Domains and Dimensions
9Quality [Elektronisk resurs] a critical introductionBeckford, John, 1958-1998Quality [Elektronisk resurs] a critical introduction
10Service Quality [Elektronisk resurs]Schneider, Benjamin2002Service Quality [Elektronisk resurs]
11Customer-perceived service quality and technology-based self...Anselmsson, Johan, 1969-2001Customer-perceived service quality and technology-based self...
12Managing service quality [Elektronisk resurs]c2003Managing service quality [Elektronisk resurs]
13Service quality : new directions in theory and practice1994Service quality : new directions in theory and practice
14QualityBeckford, John2002Quality
15Kvalitet i banktjänster : privatkunders upplevda problem me...Olsen, Morten J. S., 1962-1992Kvalitet i banktjänster : privatkunders upplevda problem me...
16Quality of service : making it really workEdvardsson, Bo, 1952-cop. 1994Quality of service : making it really work
17Service in the airlines : customer or competition oriented?Malver, Henrikcop. 1998Service in the airlines : customer or competition oriented?
18Service Quality [Elektronisk resurs] A Mediator of Customer ...Osarenkhoe, Aihie, 1960- The 26th International Business Information Management Association Conference, 11-12 November 2015, Madrid, Spain 2015Service Quality [Elektronisk resurs] A Mediator of Customer ...
19Service quality : multidisciplinary and multinational perspe...ArrayService quality : multidisciplinary and multinational perspe...
20Quality service : how America's top companies are competing ...Denton, D. Keith.c1989Quality service : how America's top companies are competing ...
21Service quality [Elektronisk resurs] new directions in theor...c1994Service quality [Elektronisk resurs] new directions in theor...
22Managing services : marketing, operations, and human resourc...Lovelock, Christopher H.1992Managing services : marketing, operations, and human resourc...
23Quality [electronic resource] a critical introductionBeckford, John, 1958-2010Quality [electronic resource] a critical introduction
242012 IEEE 20th International Workshop on Quality of Service ...International Workshop on Quality of Service 2012uuuu-uuuu2012 IEEE 20th International Workshop on Quality of Service ...
25Quality management in the service industryStebbing, Lionel1990Quality management in the service industry
26Mapping service quality [Elektronisk resurs] measuring and c...Eriksén, Sara Proceedings of 30th Information Systems Research Seminar in Scandinavia, IRIS30 2007Mapping service quality [Elektronisk resurs] measuring and c...
27Managing service quality1990-Managing service quality
28Service qualityZeithaml, Valarie A.2004Service quality
29Service quality [Elektronisk resurs] an Emerald guidec2003Service quality [Elektronisk resurs] an Emerald guide
30This is service design doing : applying service design think...Stickdorn, MarcArrayThis is service design doing : applying service design think...
31Proceedings of the 2012 IEEE 20th International Workshop on ...International Workshop on Quality of Service 2012uuuu-uuuuProceedings of the 2012 IEEE 20th International Workshop on ...
32A true relation of very good service done by the Antilope an...Gentleman of quality who was in the service.1643A true relation of very good service done by the Antilope an...
33Switch on. [Elektronisk resurs]2014Switch on. [Elektronisk resurs]
34Managing service quality [Elektronisk resurs]c2002Managing service quality [Elektronisk resurs]
35Managing service qualitycop. 1997Managing service quality
36Next operation as customer (NOAC) : how to improve quality, ...Bhote, Keki R.cop. 1991Next operation as customer (NOAC) : how to improve quality, ...
37Quality furniture : cataloguem serviceCohen & Sonsu.åQuality furniture : cataloguem service
38Service quality : a holistic viewGummesson, Evert, 1936-1990Service quality : a holistic view
39Quality and customer service : the critical focus of a firm ...1989Quality and customer service : the critical focus of a firm ...
40Quality management in service organizations : an interpretat...Gummesson, Evert, 1936-cop. 1992Quality management in service organizations : an interpretat...
SwePub
1Service Quality : Multinational and Multidiciplinary Perspec...Brown, S Gummesson, E Edvardsson, Bo Gustavsson, Bengt Ove Service Quality : Multinational and Multidiciplinary Perspec...
2Service Quality : A Mediator of Customer Complaint Behaviour...Osarenkhoe, Aihie, 1960- Komunda, Mabel Birungi Byarugaba, Jotham Mbiito Service Quality : A Mediator of Customer Complaint Behaviour...
3Mapping service quality : measuring and comparing quality of...Eriksén, Sara Eliasson, Charlott Fiedler, Markus Chevul, Stefan Mapping service quality : measuring and comparing quality of...
4Service Quality : Beyond Congnitive AsessmentEdvardsson, BoService Quality : Beyond Congnitive Asessment
5Service Quality Perceptions : A Case of Ugandan Telephony Us...Osarenkhoe, Aihie, 1960- Byarugaba, Jotham Service Quality Perceptions : A Case of Ugandan Telephony Us...
6Aesthetic service quality : a study of a symphony orchestraLagrosen, Yvonne, 1966- Lagrosen, Stefan, 1960- Aesthetic service quality : a study of a symphony orchestra
7App service : How do consumers perceive the quality of finan...Treen, E. Pitt, L. Bredican, John, 1969- Farshid, M. App service : How do consumers perceive the quality of finan...
8Service Quality ImprovementEdvardsson, Bo, 1952-Service Quality Improvement
9Service Quality - from Value Creation to Customer satisfacti...Dahlgaard-Park, Su MiService Quality - from Value Creation to Customer satisfacti...
10Customer-Perceived Service-Quality and Technology-Based Self...Anselmsson, JohanCustomer-Perceived Service-Quality and Technology-Based Self...
11Quality of ServicesDahlgaard-Park, Su MiQuality of Services
12Interactive service quality in service encounters : empirica...Svensson, GöranInteractive service quality in service encounters : empirica...
13Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbar...Lagrosen, Stefan, 1960- Bergman, Bo, Professor Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbar...
14Service quality management and ecosystem theoryChen, Zhiran Dahlgaard-Park, Su Mi Yu, Liying Service quality management and ecosystem theory
15Service quality in fitness centres : examining the dimension...Lagrosen, Stefan Lagrosen, Yvonne Service quality in fitness centres : examining the dimension...
16The Quality Agents Model : A Generalized Model for How to Ev...Kajonius, Petri, 1974-The Quality Agents Model : A Generalized Model for How to Ev...
17On subjective quality assessment of adaptive video streaming...Søgaard, Jacob Shahid, Muhammad Pokhrel, Jeevan Brunnström, Kjell On subjective quality assessment of adaptive video streaming...
18Quality management evolution in service companiesJohansson, Elisabeth, 1983- Witell, Lars Rönnbäck, Åsa Quality management evolution in service companies
19Measures that Matters : Service Quality in IT Service Manage...Cronholm, Stefan Salomonson, Nicklas Measures that Matters : Service Quality in IT Service Manage...
20Quality-Impact Assessment of Software SystemsFotrousi, FarnazQuality-Impact Assessment of Software Systems
21Customer perceptions of quality : a study in the SPA industr...Lagrosen, Yvonne, 1966- Lagrosen, Stefan Customer perceptions of quality : a study in the SPA industr...
22New Aspects of Research into Service Encounters and Service ...Svensson, Göran, 1961-New Aspects of Research into Service Encounters and Service ...
23Survey QualityLyberg, Lars, 1944-Survey Quality
24Productivity, quality and relationship marketing in service ...Gummesson, EvertProductivity, quality and relationship marketing in service ...
25Contracting for service quality : managing the prerequisite ...Camén, Carolina, 1975-Contracting for service quality : managing the prerequisite ...
26Service Quality in Business Processes : Let the customer’s...Lind, Mikael Salomonson, Nicklas Service Quality in Business Processes : Let the customer’s...
27Service Quality Perceptions of Foreign Direct InvestmentOsarenkhoe, Aihie, 1960- Byarugaba, Jotham Service Quality Perceptions of Foreign Direct Investment
28The Sage Encyclopedia of Quality and the Service EconomyDahlgaard-Park, Su MiThe Sage Encyclopedia of Quality and the Service Economy
29Automated diagnostic of virtualized service performance degr...Ahmed, J. Josefsson, T. Johnsson, A. Flinta, C. Automated diagnostic of virtualized service performance degr...
30What is quality in a manufacturing firm? : Understanding the...Johansson, Elisabeth Witell, Lars What is quality in a manufacturing firm? : Understanding the...
31A customized construct of sequential service quality in serv...Svensson, GöranA customized construct of sequential service quality in serv...
32App Service : How do consumers perceive the quality of finan...Bredican, John, 1969-App Service : How do consumers perceive the quality of finan...
33Quality of Service : Making it really workEdvardsson, BoQuality of Service : Making it really work
34Green Service Innovation : The role of resource integration ...Frankelius, Per, 1966- Guyader, Hugo, 1990- Ottosson, Mikael, 1980- Aichagui, Victor, 1980- Green Service Innovation : The role of resource integration ...
35Quality management and health : a double connectionLagrosen, Yvonne Bäckström, Ingela Lagrosen, Stefan Lagrosen, Yvonne. 1966- Quality management and health : a double connection
36Quality of service-oriented software systems (QUASOSS 2010)Koziolek, H. Becker, S. Happe, J. Pettersson, Paul Quality of service-oriented software systems (QUASOSS 2010)
37Examining service quality dimensions in fitness centresLagrosen, Yvonne, 1966- Lagrosen, Stefan, 1960- Examining service quality dimensions in fitness centres
38Quality Maps : a way of working with quality developmentEdvardsson, Bo Karlsson, Peter Lindström, Anna Quality Maps : a way of working with quality development
39Exploring service blueprints in a university setting : Inves...Svane, Torben Ernst, 1953- Zhu, Minling Exploring service blueprints in a university setting : Inves...
40Text Mining The Quality Paradigm(s)Carnerud, Daniel, 1983- Bäckström, Ingela, Professor, 1963- Snyder, Kristen, Professor, 1964- van der Wiele, Ton Text Mining The Quality Paradigm(s)

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