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Google Books
1Service QualityRoland T. Rust1993-11-15In this book leading scholars and practitioners present the ...ISBN-13:1452262489
2Service Quality Measurement: Issues and PerspectivesLewlyn L. R. Rodrigues2013-05-22This book is very useful for it is not just 'descriptive' in...ISBN-13:3954890526
3Service QualityStephen Walter Brown1991-01-01To learn more about Rowman & Littlefield titles please visit...ISBN-13:9780669211528
4Service QualityBenjamin Schneider2004The last three decades have seen a dramatic increase in the ...ISBN-13:9780761921479
5Improving Service Quality in the Global EconomyMichael Milakovich2005-08-03Within American service sector organizations there exists a ...ISBN-13:104018054X
6Service Quality Management in Hospitality, Tourism, and Leis...Jay Kandampully2001Available on Hospitality and Tourism Complete Publications v...ISBN-13:0789007266
7ASSESSMENT OF SERVICE QUALITY IN HEALTH INSURANCE SECTOR A S...Dr. S.T.KRISHNEKUMAARISBN-13:9388805798
8The Concept of Service Quality in Commercial PracticeAmelikeh Confidence E. N.2020-07-30Commercial Practice is the work done for the earning, acquis...ISBN-13:1543758770
9Managing Tourism and Hospitality ServicesB. Prideaux2006-09-14The aim of this book is to enhance theoretical and practical...ISBN-13:1845930150
10Measuring Service PerformanceDr Ralf Lisch2014-03-28In service societies, the tertiary sector has long become th...ISBN-13:1472411935
11Quality Management and Accounting in Service IndustriesWojciech Sadkowski2022-05-17The process of globalisation in world markets, and the growi...ISBN-13:1000610861
12Delivering Excellent Service Quality in AviationMario Kossmann2006Delivering Excellent Service Quality in Aviation is essentia...ISBN-13:9780754647256
13Services MarketingRao2004-09ISBN-13:9788131704974
14Services MarketingK. Rama Moahana Rao2011ISBN-13:9788131732250
15Customer Satisfaction EvaluationEvangelos Grigoroudis2009-11-07This important new work provides a comprehensive discussion ...ISBN-13:1441916407
16Improving Service Quality and Customer Engagement With Marke...Sinha, Mudita2024-07-17To succeed, businesses must keep up with the ever-changing t...9798369368152
17Administrative System Innovation and Building a Public Servi...Marc Holzer2019-11-15From the late 1970s until the present day, the New Public Ma...ISBN-13:1527543587
18Managing Web Service Quality: Measuring Outcomes and Effecti...Khan, Khaled M.2008-10-31"This book is for strategic decision makers as it discusses ...ISBN-13:1605660434
19Marketing of ServicesDr. Atul S.Charde I Dr. Mukul A. Burghate I Kartik UttarwarServices marketing is a form of marketing businesses that pr...9798353463900
20Best PracticeMohamed Zairi2010-02-17Best Practice: Process Innovation Management highlights best...ISBN-13:1136426434
21Trends in Outdoor Recreation, Leisure, and TourismWilliam C. Gartner2000This book focuses on the issues and trends in outdoor, 'natu...ISBN-13:9780851997131
22EBOOK: Services Marketing: Integrating Customer Focus Across...Alan Wilson2012-06-16The Second European Edition of Services Marketing: Integrati...ISBN-13:007714659X
23Lean Six Sigma in Banking ServicesVijaya Sunder M2020-05-05This book explores a range of prospective avenues, models, a...ISBN-13:9811538204
24Tourism MarketingDEVASHISH. DASGUPTA2010ISBN-13:9788131731826
25Marketing of ServicesMr. Rohit Manglik2024-06-20Service marketing is analyzed. Guides students to understand...ISBN-13:9371637358
26Financial Services MarketingChristine Ennew2006Comprehensive coverage, focusing on both B2B and B2C marketi...ISBN-13:0750669977
27RECENT ADVANCES IN COMMERCE & MANAGEMENT, VOLUME-4Sruthi SISBN-13:9394727361
28CIM Coursebook 07/08 Managing Marketing PerformanceHelen Meek2012-05-23BH CIM Coursebooks are crammed with a range of learning obje...ISBN-13:1136420274
29B2B & SERVICE MARKETINGDr. Saroj Kumar2025-06-19MBA, FOURTH SEMESTER According to the New Syllabus of ‘Dr....ISBN-13:9354802516
30The Routledge Companion to Financial Services MarketingTina Harrison2014-12-05Interest in Financial Services Marketing has grown hugely ov...ISBN-13:1134095627
31Handbook of Research on Interdisciplinary Reflections of Con...Akel, Gökhan2022-06-24Technology has brought many innovations and changes in exper...ISBN-13:1668443821
32Sports MarketingMatthew D. Shank2014-10-03Now in a fully revised and updated 5th edition, Sports Marke...ISBN-13:131774344X
33Tourism ManagementAvery Hampton2018-11-20Tourism industry has grown exponentially in the past few dec...ISBN-13:1839474408
34Digital Marketing Strategies for Fashion and Luxury BrandsOzuem, Wilson2017-10-31Online shopping has become increasingly popular due to its a...ISBN-13:1522526986
35International Encyclopedia of Ergonomics and Human Factors -...Informa Healthcare2000-12-14The first encyclopedia in the field, the International Encyc...ISBN-13:1482298538
36MSEA 2023Gaikar Vilas2023-07-21The 2nd International Conference on Mathematical Statistics ...ISBN-13:1631904159
37FCC RecordUnited States. Federal Communications Commission1999OSU:32435061069662
38Emerging Trends in Intelligent and Interactive Systems and A...Madjid Tavana2020-12-17This book reports on the proceeding of the 5th International...ISBN-13:3030637840
39Improving Tourism and Hospitality Services2004Consumer satisfaction is a key issue for all those involved ...ISBN-13:9780851990446
40Developments in Maritime Transport and Logistics in TurkeyMahmut Celal Barla2017-07-05Turkey is one of the largest and most important shipping and...ISBN-13:1351944657
Libris
1Delivering quality service : balancing customer perceptions ...Zeithaml, Valarie Acop. 1990Delivering quality service : balancing customer perceptions ...
2Service quality : research perspectivesSchneider, Benjamin, 1938-cop. 2004Service quality : research perspectives
3Kvalitet i banktjänster : privatkunders upplevda problem me...Olsen, Morten J. S., 1962-1992Kvalitet i banktjänster : privatkunders upplevda problem me...
4Quality : a critical introductionBeckford, John, 1958-1998Quality : a critical introduction
5Quality [Elektronisk resurs] Its Definition and Measurement ...Barofsky, Ivan.2012Quality [Elektronisk resurs] Its Definition and Measurement ...
6Service quality : a profit strategy for financial institutio...Berry, Leonard L.1988Service quality : a profit strategy for financial institutio...
7Quality Domains and DimensionsMukherjee, S. P.2019Quality Domains and Dimensions
8Quality [Elektronisk resurs] a critical introductionBeckford, John, 1958-1998Quality [Elektronisk resurs] a critical introduction
9Return on quality (ROQ) : making service quality financially...Rust, Roland T.1994Return on quality (ROQ) : making service quality financially...
10The SAGE encyclopedia of quality and the service economy [El...2015The SAGE encyclopedia of quality and the service economy [El...
11Customer-perceived service quality and technology-based self...Anselmsson, Johan, 1969-2001Customer-perceived service quality and technology-based self...
12Managing service quality [Elektronisk resurs]c2003Managing service quality [Elektronisk resurs]
13Service quality : new directions in theory and practice1994Service quality : new directions in theory and practice
14QualityBeckford, John2002Quality
15Service Quality [Elektronisk resurs]Schneider, Benjamin2002Service Quality [Elektronisk resurs]
16Managing services : marketing, operations, and human resourc...Lovelock, Christopher H.1992Managing services : marketing, operations, and human resourc...
17Advancing service quality : a global perspectiveQuality in Services Conference 1996 : Karlstad)1996Advancing service quality : a global perspective
18Quality of service : making it really workEdvardsson, Bo, 1952-cop. 1994Quality of service : making it really work
19Quality management in service organizations : an interpretat...Gummesson, Evert, 1936-1993Quality management in service organizations : an interpretat...
20Service in the airlines : customer or competition oriented?Malver, Henrikcop. 1998Service in the airlines : customer or competition oriented?
21Service Quality [Elektronisk resurs] A Mediator of Customer ...Osarenkhoe, Aihie, 1960- The 26th International Business Information Management Association Conference, 11-12 November 2015, Madrid, Spain 2015Service Quality [Elektronisk resurs] A Mediator of Customer ...
22Service quality : multidisciplinary and multinational perspe...cop. 1991Service quality : multidisciplinary and multinational perspe...
23Quality service : how America's top companies are competing ...Denton, D. Keith.c1989Quality service : how America's top companies are competing ...
24Quality of Service, 2000: 8th International Workshop On [Ele...International Workshop on Quality of Service Pittsburgh, Pa.) 2000 : (8th :uuuu-uuuuQuality of Service, 2000: 8th International Workshop On [Ele...
25Service quality [Elektronisk resurs] new directions in theor...c1994Service quality [Elektronisk resurs] new directions in theor...
26Quality [electronic resource] a critical introductionBeckford, John, 1958-2010Quality [electronic resource] a critical introduction
272012 IEEE 20th International Workshop on Quality of Service ...International Workshop on Quality of Service 2012uuuu-uuuu2012 IEEE 20th International Workshop on Quality of Service ...
28Quality management in the service industryStebbing, Lionel1990Quality management in the service industry
29Mapping service quality [Elektronisk resurs] measuring and c...Eriksén, Sara Proceedings of 30th Information Systems Research Seminar in Scandinavia, IRIS30 2007Mapping service quality [Elektronisk resurs] measuring and c...
30Managing service quality1990-Managing service quality
31Quality dynamics in professional servicesOjasalo, Jukka1999Quality dynamics in professional services
32Service qualityZeithaml, Valarie A.2004Service quality
33Service quality [Elektronisk resurs] an Emerald guidec2003Service quality [Elektronisk resurs] an Emerald guide
34This is service design doing : applying service design think...Stickdorn, MarcArrayThis is service design doing : applying service design think...
35Proceedings of the 2012 IEEE 20th International Workshop on ...International Workshop on Quality of Service 2012uuuu-uuuuProceedings of the 2012 IEEE 20th International Workshop on ...
36The Oxford handbook of job quality2022The Oxford handbook of job quality
37A true relation of very good service done by the Antilope an...Gentleman of quality who was in the service.1643A true relation of very good service done by the Antilope an...
38Managing service quality [Elektronisk resurs]c2002Managing service quality [Elektronisk resurs]
39Managing service qualitycop. 1997Managing service quality
40Next operation as customer (NOAC) : how to improve quality, ...Bhote, Keki R.cop. 1991Next operation as customer (NOAC) : how to improve quality, ...
SwePub
1Service Quality : Multinational and Multidiciplinary Perspec...Brown, S Gummesson, E Edvardsson, Bo Gustavsson, Bengt Ove Service Quality : Multinational and Multidiciplinary Perspec...
2Service Quality : A Mediator of Customer Complaint Behaviour...Osarenkhoe, Aihie, 1960- Komunda, Mabel Birungi Byarugaba, Jotham Mbiito Service Quality : A Mediator of Customer Complaint Behaviour...
3Mapping service quality : measuring and comparing quality of...Eriksén, Sara Eliasson, Charlott Fiedler, Markus Chevul, Stefan Mapping service quality : measuring and comparing quality of...
4Service Quality : Beyond Congnitive AsessmentEdvardsson, BoService Quality : Beyond Congnitive Asessment
5Service Quality Perceptions : A Case of Ugandan Telephony Us...Osarenkhoe, Aihie, 1960- Byarugaba, Jotham Service Quality Perceptions : A Case of Ugandan Telephony Us...
6Aesthetic service quality : a study of a symphony orchestraLagrosen, Yvonne, 1966- Lagrosen, Stefan, 1960- Aesthetic service quality : a study of a symphony orchestra
7App service : How do consumers perceive the quality of finan...Treen, E. Pitt, L. Bredican, John, 1969- Farshid, Mana App service : How do consumers perceive the quality of finan...
8Service Quality : Multidisciplinary and Multinational Perspe...Brow, Stephen W Gumesson, Evert Edvardsson, Bo Service Quality : Multidisciplinary and Multinational Perspe...
9Service Quality ImprovementEdvardsson, Bo, 1952-Service Quality Improvement
10Interactive service quality in service encounters : empirica...Svensson, GöranInteractive service quality in service encounters : empirica...
11Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbar...Lagrosen, Stefan, 1960- Bergman, Bo, Professor Kvalitetsstyrning i skolan? : en analys av TQM:s tillämpbar...
12Service quality in fitness centres : examining the dimension...Lagrosen, Stefan Lagrosen, Yvonne Service quality in fitness centres : examining the dimension...
13The Quality Agents Model : A Generalized Model for How to Ev...Kajonius, Petri, 1974-The Quality Agents Model : A Generalized Model for How to Ev...
14Quality management evolution in service companiesJohansson, Elisabeth, 1983- Witell, Lars Rönnbäck, Åsa Quality management evolution in service companies
15Measures that Matters : Service Quality in IT Service Manage...Cronholm, Stefan Salomonson, Nicklas Measures that Matters : Service Quality in IT Service Manage...
16Enhancing Hospital Services : Achieving High Quality Under R...Beheshtinia, Mohammad Ali Fathi, Masood Ghobakhloo, Morteza Mubarak, Muhammad Faraz Enhancing Hospital Services : Achieving High Quality Under R...
17Quality-Impact Assessment of Software SystemsFotrousi, FarnazQuality-Impact Assessment of Software Systems
18New Aspects of Research into Service Encounters and Service ...Svensson, Göran, 1961-New Aspects of Research into Service Encounters and Service ...
19Survey QualityLyberg, Lars, 1944-Survey Quality
20Productivity, quality and relationship marketing in service ...Gummesson, EvertProductivity, quality and relationship marketing in service ...
21Contracting for service quality : managing the prerequisite ...Camén, Carolina, 1975-Contracting for service quality : managing the prerequisite ...
22Service Quality in Business Processes : Let the customer’s...Lind, Mikael Salomonson, Nicklas Service Quality in Business Processes : Let the customer’s...
23Service Quality Perceptions of Foreign Direct InvestmentOsarenkhoe, Aihie, 1960- Byarugaba, Jotham Service Quality Perceptions of Foreign Direct Investment
24Interactive Service QualitySvensson, Göran, 1961-Interactive Service Quality
25Overview of the BookEdvardsson, Bo, 1952- Tronvoll, Bård, 1964- Overview of the Book
26What is quality in a manufacturing firm? : Understanding the...Johansson, Elisabeth Witell, Lars What is quality in a manufacturing firm? : Understanding the...
27Quality-Elasticity : Improved Resource Utilization, Throughp...Larsson, Lars, 1983- Tärneberg, William Klein, Cristian, 1985- Elmroth, Erik Quality-Elasticity : Improved Resource Utilization, Throughp...
28A customized construct of sequential service quality in serv...Svensson, GöranA customized construct of sequential service quality in serv...
29App Service : How do consumers perceive the quality of finan...Bredican, John, 1969-App Service : How do consumers perceive the quality of finan...
30Quality of Service : Making it really workEdvardsson, BoQuality of Service : Making it really work
31Green Service Innovation : The role of resource integration ...Frankelius, Per, 1966- Guyader, Hugo, 1990- Ottosson, Mikael, 1980- Aichagui, Victor, 1980- Green Service Innovation : The role of resource integration ...
32Service Innovation in Healthcare : Service Today Versus Serv...Samuelsson, Peter Witell, Lars, 1972- Gottfridsson, Patrik Elg, Mattias, Professor, 1968- Service Innovation in Healthcare : Service Today Versus Serv...
33Quality of service-oriented software systems (QUASOSS 2010)Koziolek, H. Becker, S. Happe, J. Pettersson, Paul Quality of service-oriented software systems (QUASOSS 2010)
34Examining service quality dimensions in fitness centresLagrosen, Yvonne, 1966- Lagrosen, Stefan, 1960- Examining service quality dimensions in fitness centres
35Quality Maps : a way of working with quality developmentEdvardsson, Bo Karlsson, Peter Lindström, Anna Quality Maps : a way of working with quality development
36Exploring service blueprints in a university setting : Inves...Svane, Torben Ernst, 1953- Zhu, Minling Exploring service blueprints in a university setting : Inves...
37Text Mining The Quality Paradigm(s)Carnerud, Daniel, 1983- Bäckström, Ingela, Professor, 1963- Snyder, Kristen, Professor, 1964- van der Wiele, Ton Text Mining The Quality Paradigm(s)
38Four decades of research on quality : summarising, Trendspot...Carnerud, Daniel, 1983- Bäckström, Ingela, 1963- Four decades of research on quality : summarising, Trendspot...
39Quality of experience and quality feedbackFiedler, MarkusQuality of experience and quality feedback
40The quality of bi‐directional service quality in dyadic se...Svensson, Göran, 1961-The quality of bi‐directional service quality in dyadic se...

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