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Google Books
1Service ManagementRichard Normann2001-01-17In the world of industry and management producing 'intangibl...ISBN-13:9780471494393
2Basic Service ManagementRob England2011-08-01Service Management is the potent idea that could change your...ISBN-13:0958296936
3Service Management and MarketingChristian Grönroos1990-01-01Gronroos (international and industrial marketing, Swedish Sc...ISBN-13:9780669200355
4IT Service ManagementErnest Brewster2012-05-08ITIL® is a framework for IT service management and provides...ISBN-13:1906124930
5Metrics for Service Management:Peter Brooks2012-03-03This title is the sister book to the global best-seller Metr...ISBN-13:9087536488
6Managing Dollars with SenseMitch Schneider2003-01-01Gain the expertise required for success in one of the hottes...ISBN-13:9781401826635
7Practical IT Service ManagementThejendra BS2014-02-11A beginner’s book explaining the basics of ITIL and its im...ISBN-13:1849285470
8IT SERVICE MANAGEMENTS. A. KELKAR2011-11-26Today, besides focusing on technology and internal organizat...ISBN-13:8120344847
9Metrics for IT Service ManagementPeter Brooks2006-04-26Note: This book is available in several languages: Russian, ...ISBN-13:9087531974
10IT Service Management for NewbiesWilliam Edwards2017-09-01Quality Introduction to IT Service Management based on ITIL...ISBN-13:1370477198
11Food Service ManagementBill Wentz2008Many of us have endured a stint in food service, whether it ...ISBN-13:1601380240
12Service ManagementJay Kandampully2011-12-09“Great retailers are great at service. No exceptions. This...ISBN-13:1461415535
13Services ManagementBart van Looy2003After looking at the specific nature of services and the pec...ISBN-13:9780273673538
14Architecture and Patterns for IT Service Management, Resourc...Charles T. Betz2006-11-17Architecture and Patterns for IT Service Management, Resourc...ISBN-13:008048834X
15Service Management For DummiesJudith Hurwitz2009-05-11A plain-English guide to managing IT from the customer's per...ISBN-13:9780470529089
16Product and Services ManagementGeorge Avlonitis2006-04-11`A text that successfully bridges the gap between academic t...ISBN-13:1446223221
17Agile Project and Service ManagementStationery Office2010The failure effectively to sustain IT systems and react to c...ISBN-13:9780113310975
18Service ManagementCengiz Haksever2013Includes bibliographical references and index.ISBN-13:0133088774
19The IT Service Management Process ManualJames Persse2013-02-11This practical guide is a great solution to address the key ...ISBN-13:9087530188
20Telecommunications Quality of Service ManagementAntony Oodan2003An understanding of the basic concepts of quality and its ma...ISBN-13:9780852964248
21The Practical Guide To World-Class IT Service ManagementKevin J. Smith2017-03-21This guide contains 6 Core and 12 World-Class processes each...ISBN-13:057818897X
22IT Service ManagementJan Van Bon2004On cover: ITSM Library [IT services management library]. Sup...ISBN-13:9789077212288
23IT Service Management - Global Best PracticesEditorial Board2008-04-22A very practical publication that contains the knowledge of ...ISBN-13:9087531982
24Foundations of IT service managementitSMF - the IT Service Management Forum2005-09-26This introduction to IT Service Management is intended to se...ISBN-13:9077212582
25IT Service Management Best Practices Using IBM SmartCloud Co...Axel Buecker2013-12-12SmartCloud Control Desk is a comprehensive IT Asset and Serv...ISBN-13:0738438677
26Service Management and MarketingChristian Gronroos2007-02-27"Professor Grönroos presents the most scholarly and provoca...ISBN-13:9780470028629
27Service Management: 2000Karl Albrecht1999This issue explains that service management is a total organ...ISBN-13:9781562862398
28Service ManagementDavid A. Collier1985-01-01IND:39000000727094
29Pragmatic Application of Service ManagementSuzanne Van Hove2016-12-15Create a more robust service management system using the bes...ISBN-13:1849288763
30Customer Service Management Training 101Renee EVENSON2011"This book teaches managers how to be effective leaders and ...ISBN-13:0814417159
31It Service ManagementJohn Sansbury2016-02-15Whether you're preparing for your service management foundat...ISBN-13:9781780173184
32IT service managementitSMF - the IT Service Management Forum2005-05-23An introduction to IT service management as well as an intro...ISBN-13:9789077212189
33High Velocity ItsmRandy A. Steinberg2016-09-28If you read through this book and still dont believe there i...ISBN-13:1490776559
34Architecture and Patterns for IT Service Management, Resourc...Charles T. Betz2011-11-02Information technology supports efficient operations, enterp...ISBN-13:0123850185
35Service Management and OperationsCengiz Haksever2000This book approaches service management from a multidiscipli...PSU:000050056385
36Leisure Services ManagementAmy R. Hurd2008"Leisure Services Management" prepares students for the chal...ISBN-13:9780736069229
37IT Service Management Based on ITIL® 2011 EditionPierre Bernard1970-01-01For trainers free additional material of this book is availa...ISBN-13:9401805571
38Public Service Management and Employment Relations in Europe...Stephen Bach2016-07-07Has there been a transformation of public service employment...ISBN-13:1317529928
39ITIL® Service ManagementAhmad K. Shuja2010-08-31Who are our customers? What services do we offer our custome...ISBN-13:1420089390
40Introduction to Health Services ManagementS. W. Booyens2008Ideal for all students studying first-level health services ...ISBN-13:9780702177309
Libris
1Service management : strategy and leadership in the service ...Normann, Richard, 1943-20032000Service management : strategy and leadership in the service ...
2Service management : an integrated approachService management : an integrated approach
3Fire management1973-1976Fire management
4Service Management magasin2001-2002Service Management magasin
5National forest landscape managementUnited States. Forest service1974National forest landscape management
6Service management and marketing : a customer relationship m...Grönroos, Christian, 1947-cop. 2000Service management and marketing : a customer relationship m...
7Service management effectiveness : balancing strategy, organ...Bowen, David Earl1990Service management effectiveness : balancing strategy, organ...
8Land and resource management plan for Midewin National Tallg...[2001]Land and resource management plan for Midewin National Tallg...
9Service management : strategy and leadership in service busi...Normann, Richard, 1943-20031991Service management : strategy and leadership in service busi...
10Delivering quality service : balancing customer perceptions ...Zeithaml, Valarie Acop. 1990Delivering quality service : balancing customer perceptions ...
11Service management : operations, strategy, and information t...Fitzsimmons, James A.cop. 1998Service management : operations, strategy, and information t...
12Facilities : branschtidningen för dig inom facilities manag...ArrayFacilities : branschtidningen för dig inom facilities manag...
13Service management and marketing : customer management in se...Grönroos, Christian, 1947-Service management and marketing : customer management in se...
14Service management : operations, strategy, and information t...Fitzsimmons, James A.2001Service management : operations, strategy, and information t...
15Service management : operations, strategy, and information t...Fitzsimmons, James A.2006Service management : operations, strategy, and information t...
16Service management : operations, strategy, information techn...Fitzsimmons, James A.2008Service management : operations, strategy, information techn...
17Service management : operations, strategy, information techn...Fitzsimmons, James A.2013Service management : operations, strategy, information techn...
18Wildfire news & notes [Elektronisk resurs]Wildfire news & notes [Elektronisk resurs]
19Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service management och marknadsföring : kundorienterat leda...
20Service Chain Management [Elektronisk resurs] : Technology I...Dorne, Raphael.2008Service Chain Management [Elektronisk resurs] : Technology I...
21Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031994Service management : ledning och strategi i tjänsteprodukti...
22Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-1992Service management : ledning, strategi och marknadsföring i...
23Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20032011Service management : ledning och strategi i tjänsteprodukti...
24Midewin National Tallgrass Prairie : prairie plan : final en...[2001?]Midewin National Tallgrass Prairie : prairie plan : final en...
25National forest landscape managementUnited States. Forest service1973-National forest landscape management
26National forest landscape managementUnited States. Forest service1973National forest landscape management
27National forest landscape managementUnited States. Forest service1975National forest landscape management
28National forest landscape managementUnited States. Forest service1977National forest landscape management
29National forest landscape managementUnited States. Forest service1977National forest landscape management
30National forest landscape managementUnited States. Forest service1980National forest landscape management
31Management i tjänstesamhället1988Management i tjänstesamhället
32Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20032000Service management : ledning och strategi i tjänsteprodukti...
33Service Productivity Management [electronic resource] : Impr...Sherman, H. David.2006Service Productivity Management [electronic resource] : Impr...
34Managing services : marketing, operations, and human resourc...Lovelock, Christopher H.Managing services : marketing, operations, and human resourc...
35Service, regulations and ports [Elektronisk resurs] : an act...Wengelin, Mattias, 1966-2011Service, regulations and ports [Elektronisk resurs] : an act...
36Service operations managementJohnston, Robert, 1953-Service operations management
37Report on Healthcare Information Management [Elektronisk res...Report on Healthcare Information Management [Elektronisk res...
38Service management and marketing : managing the moments of t...Grönroos, Christian, 1947-Service management and marketing : managing the moments of t...
39Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-2003Service management : ledning och strategi i tjänsteprodukti...
40Service managementFord, Robert C.,Service management
SwePub
1Sustainability Service In-Store: Service Work and the Promot...Fuentes, Christian, Fredriksson, Cecilia, Sustainability Service In-Store: Service Work and the Promot...
2Management services - A framework for designWeigand, H. Johannesson, Paul, Andersson, Birger, Jayasinghe Arachchige, J. Management services - A framework for design
3Building refurbishment site managers' waste management pract...Sezer, Ahmet Anil, 1987-,Building refurbishment site managers' waste management pract...
4Service quality management and ecosystem theoryChen, Zhiran Dahlgaard-Park, Su Mi, Yu, Liying Service quality management and ecosystem theory
5The Sage Encyclopedia of Quality and the Service EconomyDahlgaard-Park, Su Mi,2015The Sage Encyclopedia of Quality and the Service Economy
6Service Design : a conceptualization of an emerging practice...Wetter Edman, Katarina, 1971-,2011Service Design : a conceptualization of an emerging practice...
7IT Service Management The Alignment of ITIL® Practitioner G...Cronholm, Stefan, Karu, Kaimar, Göbel, Hannes, 1976-, Hearsum, Philip, 2017IT Service Management The Alignment of ITIL® Practitioner G...
8LeAgile Management : an IT Service Management PerspectiveGöbel, Hannes, Cronholm, Stefan, Manfredsson, Peter, 2014LeAgile Management : an IT Service Management Perspective
9Health Care Quality Management : Stratgic Management, Change...Norrbom, Carl Zineldin, Mosad, 2008Health Care Quality Management : Stratgic Management, Change...
10Food management in tourism: Reducing tourism's carbon 'foodp...Gössling, Stefan, Garrod, Brian Aall, Carlo Hille, John Food management in tourism: Reducing tourism's carbon 'foodp...
11Food waste management innovations in the foodservice industr...Martin-Rios, Carlos, Demen-Meier, Christine, Gössling, Stefan, Cornuz, Clémence, Food waste management innovations in the foodservice industr...
12The evolution and convergence of total quality management an...Dahlgaard-Park, Su Mi, Reyes, Lidia, Chen, Chi Kuang, The evolution and convergence of total quality management an...
13Stories of Achievements - Narrative Features of Organization...Corvellec, Hervé,1996Stories of Achievements - Narrative Features of Organization...
14Service management inte bara fråga om nöjdhetBröchner, Jan, 1948-,Service management inte bara fråga om nöjdhet
15Transition management: a tool for implementing sustainable t...Gössling, Stefan, Hall, C. M Ekström, F Brudvik Engeset, A Transition management: a tool for implementing sustainable t...
16Responsible ManagementCorvellec, Hervé,2011Responsible Management
17Waste management: The Other of production, distribution, and...Corvellec, Hervé, Czarniawska, Barbara Waste management: The Other of production, distribution, and...
18Diversity managementEldh, Christer, Dhalgaard-Park, Su Mi Diversity management
19Carbon managementGössling, Stefan, Hall, C.M. Scott, D. Gössling, Stefan Carbon management
20Service Quality - from Value Creation to Customer satisfacti...Dahlgaard-Park, Su Mi,2011Service Quality - from Value Creation to Customer satisfacti...
21Construction Performance Measurement: Site Managers in Refur...Sezer, Ahmet Anil, 1987-,2016Construction Performance Measurement: Site Managers in Refur...
22Trust and Contract in Facilities ManagementKadefors, Anna, 1962-,2007Trust and Contract in Facilities Management
23Identifying management research prioiritiesBröchner, Jan, 1948-, Josephson, Per-Erik, 1960-, Alte, Johan Identifying management research prioirities
24Evidencing the waste effect of Product-Service Systems (PSSs...Hervé, Corvellec, Stål, Herman, 1977-, Corvellec, Hervé, Evidencing the waste effect of Product-Service Systems (PSSs...
25The Service Triad: Modelling Dialectic Tensions in Service E...Andersson Cederholm, Erika, Gyimothy, Szilvia, The Service Triad: Modelling Dialectic Tensions in Service E...
26University-Industry collaboration in Swedish construction pr...Bröchner, Jan, 1948-, Gunnarson, Sven, 1949-, Kadefors, Anna, 1962-, University-Industry collaboration in Swedish construction pr...
27Management of Sustainability in Construction WorksPersson, Urban,2009Management of Sustainability in Construction Works
28The Support of Quality Management for Sustainable Developmen...Siva, Vanajah, Gremyr, Ida, Bergquist, Bjarne, Garvare, Rickard, The Support of Quality Management for Sustainable Developmen...
29Intimitet och teknik i servicemötetEldh, Christer, Corvellec, Hervé Lindquist, Hans Intimitet och teknik i servicemötet
30Developing a Preliminary Model of Healthcare Matching as a S...Nordgren, Lars, Planander, Agneta, Wingner Leifland, Catharina, 2017Developing a Preliminary Model of Healthcare Matching as a S...
31The Service Triad: From mutual harmony to dialectic tension ...Andersson Cederholm, Erika, Gyimothy, Szilvia, 2006The Service Triad: From mutual harmony to dialectic tension ...
32Healthcare Matching - Developing a Preliminary ModelNordgren, Lars, Planander, Agneta, Wingner Leifland, Catharina, 2018-06Healthcare Matching - Developing a Preliminary Model
33Waste policies gone soft : An analysis of European and Swedi...Johansson, Nils, Corvellec, Hervé, Waste policies gone soft : An analysis of European and Swedi...
34Acceptance and Use of LCC as a Decision Support Tool for Ren...Gluch, Pernilla, 1968-, Gustafsson, Mathias, 1970-, Acceptance and Use of LCC as a Decision Support Tool for Ren...
35The role of VDC professionals in the construction industryGustafsson, Mathias, 1970-, Gluch, Pernilla, 1968-, HEINKE, KATHARINA, 1987-, Gunnemark, Sigrid, The role of VDC professionals in the construction industry
36IT Service Management : Core Processes Aligning Business and...Göbel, Hannes, Cronholm, Stefan, Hallqvist, Carina, Söderström, Eva 2014IT Service Management : Core Processes Aligning Business and...
37No one wants to get stuck with the losing card - Management ...Nordgren, Lars,No one wants to get stuck with the losing card - Management ...
38What Do We See Through the Service-Dominant Lens? Insights f...Westrup, Ulrika,2017What Do We See Through the Service-Dominant Lens? Insights f...
39A Service Management Perspective on Healthcare Improvement: ...Eriksson, Erik, 1977-,2016A Service Management Perspective on Healthcare Improvement: ...
40Integrated planning for sustainable building production : an...Mikaelsson, Lars-Åke, Larsson, Johan, 1979-, Integrated planning for sustainable building production : an...

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