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TräffBildTitelFörfattare (1st/rad)TrycktBeskrivningIdentifiering
Google Books
1Service ManagementRichard Normann1991-05-03Examines the special characteristics that make services and ...ISBN-13:9780471928850
2Basic Service ManagementRob England2011-08-01Service Management is the potent idea that could change your...ISBN-13:0958296936
3Service Management and MarketingChristian Grönroos1990-01-01Gronroos (international and industrial marketing, Swedish Sc...ISBN-13:9780669200355
4IT Service ManagementErnest Brewster2012-05-08ITIL® is a framework for IT service management and provides...ISBN-13:1906124930
5Metrics for Service Management:Peter Brooks1970-01-01This title is the sister book to the global best-seller Metr...ISBN-13:9087536496
6The IT Service Management Process ManualJames Persse2013-02-11This practical guide is a great solution to address the key ...ISBN-13:9087530188
7Service ManagementJay Kandampully2011-12-09“Great retailers are great at service. No exceptions. This...ISBN-13:1461415535
8Product and Services ManagementGeorge Avlonitis2006-04-11`A text that successfully bridges the gap between academic t...ISBN-13:1446223221
9Services ManagementBart van Looy2003After looking at the specific nature of services and the pec...ISBN-13:9780273673538
10IT Service Management - Global Best PracticesEditorial Board2008-04-22A very practical publication that contains the knowledge of ...ISBN-13:9087531982
11Service Management For DummiesJudith S. Hurwitz2009-05-11A plain-English guide to managing IT from the customer's per...ISBN-13:9780470529089
12Service ManagementCengiz Haksever2013Includes bibliographical references and index.ISBN-13:0133088774
13Architecture and patterns for IT service management, resourc...Charles T. Betz2011Information technology supports efficient operations, enterp...ISBN-13:0123850177
14High Velocity ItsmRandy A. Steinberg2016-09-28If you read through this book and still dont believe there i...ISBN-13:1490776559
15IT Service Management Best Practices Using IBM SmartCloud Co...Axel Buecker2013-12-12SmartCloud Control Desk is a comprehensive IT Asset and Serv...ISBN-13:0738438677
16IT Service ManagementJan Van Bon2004On cover: ITSM Library [IT services management library]. Sup...ISBN-13:9789077212288
17Telecommunications Quality of Service ManagementAntony Oodan2003An understanding of the basic concepts of quality and its ma...ISBN-13:9780852964248
18Customer Service Management Training 101Renee Evenson2011-09-14Becoming a great customer service manager requires a mastery...ISBN-13:0814417167
19IT service managementitSMF - the IT Service Management Forum2005-05-23An introduction to IT service management as well as an intro...ISBN-13:9789077212189
20The Handbook of Human Services ManagementRino J. Patti2008-10Focusing on an effectiveness-driven approach to management i...ISBN-13:1412952913
21Service managementUnited States. Commission on Federal Paperwork1977PURD:32754076100498
22Managing Dollars with SenseMitch Schneider2003-01-01Gain the expertise required for success in one of the hottes...ISBN-13:9781401826635
23Health Care Service ManagementMarie Eloïse Muller2006This 2nd edition covers all the generic topics of management...ISBN-13:9780702171635
24Leisure Services ManagementAmy R. Hurd2008"Leisure Services Management" prepares students for the chal...ISBN-13:9780736069229
25Information Technology Governance and Service Management: Fr...Cater-Steel, Aileen2008-08-31Increasingly, information technology governance is being con...ISBN-13:1605660094
26Effective IT Service ManagementRob Addy2007-08-30This book offers practical guidance on delivering and managi...ISBN-13:3540731989
27Resource Service Management in Manufacturing Grid SystemFei Tao2012-01-20This book includes discussion on advance computer technologi...ISBN-13:1118287754
28Service ManagementDavid A. Collier1985-01-01IND:39000000727094
29Service Management and OperationsCengiz Haksever2000This book approaches service management from a multidiscipli...PSU:000050056385
30Service ManagementJames A. Fitzsimmons2011Balancing conceptual and applied coverage of all aspects of ...ISBN-13:9780073403359
31The Service Consultant: Principles of Service Management and...Ronald A Garner2013-04-19Designed to prepare readers for a successful career as an au...ISBN-13:1133612350
32Volunteer fire service managementNational Fire Academy1982UIUC:30112046541287
33IBM Service Management Suite for z/OS with Service Managemen...Lorin Ullmann2017-02-01IBM® Service Management Suite for z/OS provides operators a...ISBN-13:0738455970
34COBIT User Guide for Service ManagersIT Governance Institute2009ISBN-13:1604200715
35Service Management: Operations, Strategy, Information Techno...James Fitzsimmons2013-01-18The eighth edition continues to acknowledge and emphasize th...ISBN-13:0077498895
36Service ManagementBart Van Looy2013-03-11Over 75% of graduates currently find work in the service ind...ISBN-13:0273732188
37Business Service ManagementS. Jaya Krishna2006The need for effective alignment of IT with business goals h...IND:30000117460133
38Food Service ManagementBill Wentz2008Many of us have endured a stint in food service, whether it ...ISBN-13:1601380240
39ITIL® Service ManagementAhmad K. Shuja2010-08-31Who are our customers? What services do we offer our custome...ISBN-13:9781420089394
40The Practical Guide To World-Class IT Service ManagementKevin J. Smith2017-03-21This guide contains 6 Core and 12 World-Class processes each...ISBN-13:057818897X
Libris
1Service management : strategy and leadership in the service ...Normann, Richard, 1943-20032000Service management : strategy and leadership in the service ...
2Service management : an integrated approachService management : an integrated approach
3Fire management1973-1976Fire management
4Service Management magasin2001-2002Service Management magasin
5National forest landscape managementUnited States. Forest service1974National forest landscape management
6Service management and marketing : a customer relationship m...Grönroos, Christian, 1947-cop. 2000Service management and marketing : a customer relationship m...
7Service management effectiveness : balancing strategy, organ...Bowen, David Earl1990Service management effectiveness : balancing strategy, organ...
8Land and resource management plan for Midewin National Tallg...[2001]Land and resource management plan for Midewin National Tallg...
9Service management : strategy and leadership in service busi...Normann, Richard, 1943-20031991Service management : strategy and leadership in service busi...
10Delivering quality service : balancing customer perceptions ...Zeithaml, Valarie ADelivering quality service : balancing customer perceptions ...
11Service management : operations, strategy, and information t...Fitzsimmons, James A.cop. 1998Service management : operations, strategy, and information t...
12Facilities : branschtidningen för dig inom facilities manag...Facilities : branschtidningen för dig inom facilities manag...
13Service management and marketing : customer management in se...Grönroos, Christian, 1947-Service management and marketing : customer management in se...
14Service management : operations, strategy, and information t...Fitzsimmons, James A.Service management : operations, strategy, and information t...
15Service management : operations, strategy, and information t...Fitzsimmons, James A.2006Service management : operations, strategy, and information t...
16Service management : operations, strategy, information techn...Fitzsimmons, James A.2008Service management : operations, strategy, information techn...
17Service management : operations, strategy, information techn...Fitzsimmons, James A.2013Service management : operations, strategy, information techn...
18Wildfire news & notes [Elektronisk resurs]Wildfire news & notes [Elektronisk resurs]
19Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service management och marknadsföring : kundorienterat leda...
20Service Chain Management [Elektronisk resurs] Technology Inn...Dorne, Raphael.Service Chain Management [Elektronisk resurs] Technology Inn...
21Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031994Service management : ledning och strategi i tjänsteprodukti...
22Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20032011Service management : ledning och strategi i tjänsteprodukti...
23Midewin National Tallgrass Prairie : prairie plan : final en...[2001?]Midewin National Tallgrass Prairie : prairie plan : final en...
24Service management and marketing : managing the moments of t...Grönroos, Christian, 1947-Service management and marketing : managing the moments of t...
25National forest landscape managementUnited States. Forest service1973National forest landscape management
26National forest landscape managementUnited States. Forest service1975National forest landscape management
27National forest landscape managementUnited States. Forest service1977National forest landscape management
28National forest landscape managementUnited States. Forest service1977National forest landscape management
29National forest landscape managementUnited States. Forest service1980National forest landscape management
30Management i tjänstesamhället1988Management i tjänstesamhället
31Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-2003Service management : ledning och strategi i tjänsteprodukti...
32Service Productivity Management [electronic resource] Improv...Sherman, H. David.Service Productivity Management [electronic resource] Improv...
33Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-Service management : ledning, strategi och marknadsföring i...
34Managing services : marketing, operations, and human resourc...Lovelock, Christopher H.Managing services : marketing, operations, and human resourc...
35Service, regulations and ports [Elektronisk resurs] : an act...Wengelin, Mattias, 1966-2011Service, regulations and ports [Elektronisk resurs] : an act...
36Service operations managementJohnston, Robert, 1953-Service operations management
37Report on Healthcare Information Management [Elektronisk res...Report on Healthcare Information Management [Elektronisk res...
38Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-2003Service management : ledning och strategi i tjänsteprodukti...
39Service managementFord, Robert C.,Service management
40Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031997Service management : ledning och strategi i tjänsteprodukti...
SwePub
1Sustainability Service In-Store: Service Work and the Promot...Fuentes, Christian, Fredriksson, Cecilia, Sustainability Service In-Store: Service Work and the Promot...
2Management services - A framework for designWeigand, H. Johannesson, Paul, Andersson, Birger, Jayasinghe Arachchige, J. Management services - A framework for design
3Service quality management and ecosystem theoryChen, Zhiran Dahlgaard-Park, Su Mi, Yu, Liying Service quality management and ecosystem theory
4The Sage Encyclopedia of Quality and the Service EconomyDahlgaard-Park, Su Mi,2015The Sage Encyclopedia of Quality and the Service Economy
5Service Management : Linking strategy design, and operations...Angelis, Jannis, Winroth, Mats McManus, John 2019Service Management : Linking strategy design, and operations...
6Service Design : a conceptualization of an emerging practice...Wetter Edman, Katarina, 1971-,2011Service Design : a conceptualization of an emerging practice...
7IT Service Management The Alignment of ITIL® Practitioner G...Cronholm, Stefan, Karu, Kaimar, Göbel, Hannes, 1976-, Hearsum, Philip, 2017IT Service Management The Alignment of ITIL® Practitioner G...
8LeAgile Management : an IT Service Management PerspectiveGöbel, Hannes, Cronholm, Stefan, Manfredsson, Peter, 2014LeAgile Management : an IT Service Management Perspective
9Health Care Quality Management : Stratgic Management, Change...Norrbom, Carl Zineldin, Mosad, 2008Health Care Quality Management : Stratgic Management, Change...
10Food management in tourism: Reducing tourism's carbon 'foodp...Gössling, Stefan, Garrod, Brian Aall, Carlo Hille, John Food management in tourism: Reducing tourism's carbon 'foodp...
11Food waste management innovations in the foodservice industr...Martin-Rios, Carlos, Demen-Meier, Christine, Gössling, Stefan, Cornuz, Clémence, Food waste management innovations in the foodservice industr...
12The evolution and convergence of total quality management an...Dahlgaard-Park, Su Mi, Reyes, Lidia, Chen, Chi Kuang, The evolution and convergence of total quality management an...
13Stories of Achievements - Narrative Features of Organization...Corvellec, Hervé,1996Stories of Achievements - Narrative Features of Organization...
14Transition management: a tool for implementing sustainable t...Gössling, Stefan, Hall, C. M Ekström, F Brudvik Engeset, A Transition management: a tool for implementing sustainable t...
15Responsible ManagementCorvellec, Hervé,2011Responsible Management
16Waste management: The Other of production, distribution, and...Corvellec, Hervé, Czarniawska, Barbara Waste management: The Other of production, distribution, and...
17Diversity managementEldh, Christer, Dhalgaard-Park, Su Mi Diversity management
18Carbon managementGössling, Stefan, Hall, C.M. Scott, D. Gössling, Stefan Carbon management
19Service Quality - from Value Creation to Customer satisfacti...Dahlgaard-Park, Su Mi,2011Service Quality - from Value Creation to Customer satisfacti...
20Evidencing the waste effect of Product-Service Systems (PSSs...Hervé, Corvellec, Stål, Herman, 1977-, Corvellec, Hervé, Evidencing the waste effect of Product-Service Systems (PSSs...
21The Service Triad: Modelling Dialectic Tensions in Service E...Andersson Cederholm, Erika, Gyimothy, Szilvia, The Service Triad: Modelling Dialectic Tensions in Service E...
22Management of Sustainability in Construction WorksPersson, Urban,2009Management of Sustainability in Construction Works
23Intimitet och teknik i servicemötetEldh, Christer, Corvellec, Hervé Lindquist, Hans Intimitet och teknik i servicemötet
24Developing a Preliminary Model of Healthcare Matching as a S...Nordgren, Lars, Planander, Agneta, Wingner Leifland, Catharina, 2017Developing a Preliminary Model of Healthcare Matching as a S...
25The Service Triad: From mutual harmony to dialectic tension ...Andersson Cederholm, Erika, Gyimothy, Szilvia, 2006The Service Triad: From mutual harmony to dialectic tension ...
26Waste policies gone soft : An analysis of European and Swedi...Johansson, Nils, Corvellec, Hervé, Waste policies gone soft : An analysis of European and Swedi...
27IT Service Management : Core Processes Aligning Business and...Göbel, Hannes, Cronholm, Stefan, Hallqvist, Carina, Söderström, Eva 2014IT Service Management : Core Processes Aligning Business and...
28No one wants to get stuck with the losing card - Management ...Nordgren, Lars,No one wants to get stuck with the losing card - Management ...
29What Do We See Through the Service-Dominant Lens? Insights f...Westrup, Ulrika,2017What Do We See Through the Service-Dominant Lens? Insights f...
30Integrated planning for sustainable building production : an...Mikaelsson, Lars-Åke, Larsson, Johan, 1979-, Integrated planning for sustainable building production : an...
31Excellence and Quality Management SystemsDahlgaard-Park, Su Mi,2011Excellence and Quality Management Systems
32Narrative for Service Research and ManagementCorvellec, Hervé, Dahlgaard-Park, Sumi Narrative for Service Research and Management
33Customer-Perceived Service-Quality and Technology-Based Self...Anselmsson, Johan,2001Customer-Perceived Service-Quality and Technology-Based Self...
34Inter-market variability in CO2 emission-intensities in tour...Gössling, Stefan, Scott, Daniel, Hall, C. Michael, Inter-market variability in CO2 emission-intensities in tour...
35Healthcare Matching - Developing a Preliminary ModelNordgren, Lars, Planander, Agneta, Wingner Leifland, Catharina, 2018-06Healthcare Matching - Developing a Preliminary Model
36Cross-boundary management in service organisationsWestrup, Ulrika, Persson, Jan E, Cross-boundary management in service organisations
37Professional Service OrganizationAlvehus, Johan, 1973-, Dahlgaard-Park, Su Mi Professional Service Organization
38Total Quality ManagementDahlgaard-Park, Su Mi, Dahlgaard-Park, Su Mi Total Quality Management
39From one-sized to over-individualized? Service logic’s val...Eriksson, Erik Masao, Nordgren, Lars, From one-sized to over-individualized? Service logic’s val...
40Öppna Svar från Nationell Patientenkät vid Blekingesjukhu...Nordgren, Lars, Åhgren, Bengt, 1950-, 2012Öppna Svar från Nationell Patientenkät vid Blekingesjukhu...

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