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1Service Management och marknadsföring2015ISBN-13:9789147112425
2Service managementChristian Grönroos1992ISBN-13:9789176980255
3Service Management and MarketingChristian Gronroos2015-04-01Written by a leading pioneer in the field, the revised and u...ISBN-13:9781118921449
4Logistics management operationalised in a healthcare context...Malin Wiger2018-05-14Healthcare improvements is constantly relevant and an import...ISBN-13:9176853292
5Asset Intelligence through Integration and Interoperability ...Joseph Mathew2018-11-11These proceedings include a collection of papers on a range ...ISBN-13:3319957112
6Service ManagementRichard Normann1991-05-03Examines the special characteristics that make services and ...ISBN-13:9780471928850
7ECSM2014-Proceedings of the European Conference on Social Me...Asher Rospigliosi2014ISBN-13:1910309281
8In Search of a New Logic for MarketingChristian Gronroos2008-03-10The book features 9 previously published journal articles wr...ISBN-13:9780470061299
9Consumer Behaviour in Sport and EventsDaniel Funk2008-10-23Consumer Behaviour in Sport and Events emphasises the role o...ISBN-13:113644162X
10Financial Services MarketingChristine Ennew2007-01-18Financial Services Marketing: an international guide to prin...ISBN-13:1136403043
11Organizing & OrganizationsStephen Fineman2009-11-17Electronic Inspection Copy available for instructors here Or...ISBN-13:1446203409
12Working Through Ethics in Education and LeadershipJ. Kent Donlevy2011-10-21This book, although targeting educational leaders, - teacher...ISBN-13:9460913768
13Services MarketingAlan Wilson2008European economies are now dominated by services, and virtua...ISBN-13:9780077107956
14Navigating the New Retail LandscapeAlan Treadgold2016-08-30The retail industry globally is in the early stages of an er...ISBN-13:0198745753
15Revenue ManagementRobert G. Cross2011-04-27From the man the Wall Street Journal hailed as "the guru of ...ISBN-13:0307788989
16Blue Ocean Strategy, Expanded EditionW. Chan Kim2016-11-08In celebration of 15 bestselling years in print, this high-q...ISBN-13:9781633692879
17Organization TheoryUlla Eriksson-Zetterquist2011-03-24This new text takes a unique practice-based approach, identi...ISBN-13:0199569304
18Services Marketing, 2E Operation, Mgt. (Biztantra)Kenneth E. Clow2003-07-18The book equips the readers with the relevant information an...ISBN-13:9788177223767
19Consumers and servicesMark Gabbott1998Increasing attention has been paid in recent years to the ma...ISBN-13:9780471962694
20Be Our Guest (Revised and Updated Edition)The Disney Institute2011-11-08Exceeding expectations rather than simply satisfying them is...ISBN-13:9781423145844
21Digitalizing ConsumptionFranck Cochoy2017-07-14Contemporary consumer society is increasingly saturated by d...ISBN-13:1317299345
22They Ask You AnswerMarcus Sheridan2017-01-17"This book will not just tell the incredibly practical and e...ISBN-13:1119312973
23Social Marketing in the 21st CenturyAlan R. Andreasen2006This text is well-grounded in scholarship, synthesizes a num...ISBN-13:9781412916349
24Social MarketingGerard Hastings2007Managing Workplace Diversity and Inclusion provides a compre...ISBN-13:0750683503
25StrategyBob de Wit2004Bob De Wit and Ron Meyer’s innovative and extremely succes...ISBN-13:9780324282719
26Om makt och könElisabeth Sundin1997ISBN-13:9789138206195
27MarketingPaul Baines2011Linked to an online resource centre and instructor's DVD, th...ISBN-13:019957961X
28Ten Deadly Marketing SinsPhilip Kotler2004-05-03Marketing's undisputed doyen offers an unbeatable guide on w...ISBN-13:0471662062
29Managing Tourism and Hospitality ServicesB. Prideaux2006-09-14The aim of this book is to enhance theoretical and practical...ISBN-13:1845930150
30UnshakeableTony Robbins2017-02-28After interviewing fifty of the world’s greatest financial...ISBN-13:1501164600
31Marketing MovesPhilip Kotler2002The Internet, globalization, and hypercompetition are dramat...ISBN-13:9781578516001
32Sustainability CommunicationJasmin Godemann2011-06-08Modern and professional communication is required to realise...ISBN-13:9789400716971
33Service management i den offentliga sektornChristian Grönroos1988IND:30000009622683
34Case Theory in Business and ManagementEvert Gummesson2017-05'This meticulous book submits research and the research proc...ISBN-13:1473926831
35Light Footprint ManagementCharles-Edouard Bouée2014-01-02Introducing a pioneering road-map for adaptable, post-strate...ISBN-13:1472903854
36Brand ChampionsI. Buckingham2011-01-26A case-study based guide which showcases the individuals wit...ISBN-13:0230304656
37Sport Facility ManagementRobert E. Ammon2016-07-15An ideal text for students in sport facility and event manag...ISBN-13:9781935412960
38Principles of MarketingAnders Parment2016-01-21ISBN-13:9781292104805
39Sensory MarketingBertil Hultén2015-10-08Sensory Marketing offers a global view of the use of senses ...ISBN-13:131742784X
40The Business Marketing CourseDavid Ford2014-09-23The Business Marketing Course is an important and insightful...ISBN-13:0470057394
Libris
1Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service management och marknadsföring : kundorienterat leda...
2Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-Service management : ledning, strategi och marknadsföring i...
3Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-2003Service management : ledning och strategi i tjänsteprodukti...
4Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031994Service management : ledning och strategi i tjänsteprodukti...
5Service management [Ljudupptagning] : ledning, strategi och ...Grönroos, Christian2000Service management [Ljudupptagning] : ledning, strategi och ...
6Service Management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service Management och marknadsföring : kundorienterat leda...
7Management i tjänstesamhället1988Management i tjänstesamhället
8Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031997Service management : ledning och strategi i tjänsteprodukti...
9Service management och marknadsföring : en CRM ansatsGrönroos, Christian, 1947-Service management och marknadsföring : en CRM ansats
10Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2010Service management och marknadsföring [Elektronisk resurs] ...
11Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2016Service management och marknadsföring [Elektronisk resurs] ...
12Service management och marknadsföring [Ljudupptagning] : en...Grönroos, Christian2004Service management och marknadsföring [Ljudupptagning] : en...
13Tjänster och helhetslösningar : nya affärsmodeller för k...Kowalkowski, Christian, 1978-2012Tjänster och helhetslösningar : nya affärsmodeller för k...
14Service management and marketing [Elektronisk resurs] : cust...Grönroos, Christian2008Service management and marketing [Elektronisk resurs] : cust...
15Vad betyder kundfokus? : en studie av närhet, kompetens och...Ivarsson, Lars, 1969-, arbetsvetare2005Vad betyder kundfokus? : en studie av närhet, kompetens och...
16Quality dynamics in professional servicesOjasalo, JukkaQuality dynamics in professional services
17Enhancing the industrial service offering : new requirements...Kowalkowski, Christian, 1978-2006Enhancing the industrial service offering : new requirements...
18Older Tourist Behavior and Marketing ToolsVigolo, Vania.Older Tourist Behavior and Marketing Tools
19Marknads- och serviceorienterad kollektivtrafik1999Marknads- och serviceorienterad kollektivtrafik
20B2B Brand Management [electronic resource]Kotler, Philip.B2B Brand Management [electronic resource]
21Personalavdelningen : en kraft som utvecklar : [om ledning o...Hansson, Jörgen, 1943-1991Personalavdelningen : en kraft som utvecklar : [om ledning o...
22Aktivitetsbaserad styrning : ett värdeskapande bidrag i ser...Thomson, KerstinAktivitetsbaserad styrning : ett värdeskapande bidrag i ser...
23Managing the industrial service functionKowalkowski, Christian, 1978-2008Managing the industrial service function
24International Employer Brand Management [Elektronisk resurs]...Christiaans, LenaInternational Employer Brand Management [Elektronisk resurs]...
25Kvalitet i tjänsteföretag : hur den uppnås och upprätth...Sternhufvud, Ulf, 1949-1998Kvalitet i tjänsteföretag : hur den uppnås och upprätth...
26Kundupplevd kvalitet i tjänsteverksamheter : en analys och ...Lindquist, Hans, 1957-Kundupplevd kvalitet i tjänsteverksamheter : en analys och ...
27Conceptualizing productivity in servicesOjasalo, KatriConceptualizing productivity in services
28Switching paths in customer relationshipsRoos, Inger1999Switching paths in customer relationships
29Företag köper tjänsterAxelsson, Björn, 1948-1998Företag köper tjänster
30Extending the service innovation concept : realization and p...Carlborg, Per, 1984-2013Extending the service innovation concept : realization and p...
31Och ge oss den nöjda kunden : en studie av kundtillfredsst...Söderlund, Magnus, 1963-1996Och ge oss den nöjda kunden : en studie av kundtillfredsst...
32Business-to-business brand management [Elektronisk resurs] t...Business-to-business brand management [Elektronisk resurs] t...
33Class acts : service and inequality in luxury hotelsSherman, RachelClass acts : service and inequality in luxury hotels
34Web 2.0 [electronic resource] The Business ModelOrdóñez de Pablos.Web 2.0 [electronic resource] The Business Model
35Services marketing and management [Elektronisk resurs]Gilmore, Audrey.Services marketing and management [Elektronisk resurs]
36A reconceptualization of manufacturers' service strategies [...Raddats, Chris2014A reconceptualization of manufacturers' service strategies [...
37The evolution of service innovation research [Elektronisk re...Carlborg, Per2014The evolution of service innovation research [Elektronisk re...
38Values-based service for sustainable business [Elektronisk r...Edvardsson, Bo, 1952-Values-based service for sustainable business [Elektronisk r...
39Relationsmarknadsföring och betydelsen av kundupplevd tjän...Kock, Sören1993Relationsmarknadsföring och betydelsen av kundupplevd tjän...
40Information technology-enabled global customer service [Elek...Information technology-enabled global customer service [Elek...
SwePub
1Health Care Quality Management : Stratgic Management, Change...Norrbom, Carl Zineldin, Mosad, 2008Health Care Quality Management : Stratgic Management, Change...
2Förnyelse av festivaler: komplex och dynamisk nätverkssamv...Larson, Mia,2007Förnyelse av festivaler: komplex och dynamisk nätverkssamv...
3Festival Stakeholder Roles: Concepts and Case StudiesGetz, Donald Andersson, Tommy Larson, Mia, Festival Stakeholder Roles: Concepts and Case Studies
4Managing industrial service offerings requirements on conten...Kowalkowski, Christian, 1978-, Brehmer, Per-Olof, Kindström, Daniel, Managing industrial service offerings requirements on conten...
5App Service How do consumers perceive the quality of financi...Bredican, John, 1969-,App Service How do consumers perceive the quality of financi...
6Challenges for Industrial Product/Service Systems Experience...Sundin, E. Ölundh Sandström, Gunilla, Lindahl, M. Öhrwall Rönnbäck, A. Challenges for Industrial Product/Service Systems Experience...
7In Search of Excellence - Past, Present and FutureDahlgaard, Jens Jörn, 1942-, Dahlgaard Park, Su Mi, 1960-, Schnauber, Herbert In Search of Excellence - Past, Present and Future
8Rhetorical business – A study of marketing work in the spi...Nilsson, Tomas,2015Rhetorical business – A study of marketing work in the spi...
9Tjänster och helhetslösningar : Nya affärsmodeller för k...Kowalkowski, Christian, 1978-, Kindström, Daniel, 2012Tjänster och helhetslösningar : Nya affärsmodeller för k...
10Destinationsutveckling genom evenemang - satsningar på spor...Larson, Mia, Fredriksson, Cecilia, Bohlin, Magnus Elbe, Jörgen Destinationsutveckling genom evenemang - satsningar på spor...
11Using company-academia networks for improving Product/Servic...Sundin, E. Ölundh Sandström, Gunilla, Lindahl, M. Öhrwall Rönnbäck, A. Using company-academia networks for improving Product/Servic...
12Relational Interaction Processes in Project Networks: The Co...Larson, Mia, Wikström, Ewa Relational Interaction Processes in Project Networks: The Co...
13Stadens marknadsföring och dess geografiska visionerEk, Richard,2001Stadens marknadsföring och dess geografiska visioner
14Nordic retail research: Emerging diversityHagberg, Johan, Holmberg, Ulrika, Sundström, Malin, 2012Nordic retail research: Emerging diversity
15Success of government e-service delivery : does satisfaction...Saha, P. Nath, A. Salehi-Sangari, Esmail, Success of government e-service delivery : does satisfaction...
16Socio-cultural Retailing: What can retail marketing learn fr...Fuentes, Christian, Hagberg, Johan Socio-cultural Retailing: What can retail marketing learn fr...
17Developing Meetings Destinations: Reasons for Collaboration ...Larson, Mia, Gyimothy, Szilvia, 2010Developing Meetings Destinations: Reasons for Collaboration ...
18Joint Event Production in the Jungle, the Park, and the Gard...Larson, Mia,Joint Event Production in the Jungle, the Park, and the Gard...
19The changing role of airports in the meetings industryLarson, Mia, Gyimothy, Szilvia, 2009The changing role of airports in the meetings industry
20The Initiating Phase of Creating a Hallmark Event: Governanc...Larson, Mia, Svensson, Bo The Initiating Phase of Creating a Hallmark Event: Governanc...
21Customer-Perceived Service-Quality and Technology-Based Self...Anselmsson, Johan,2001Customer-Perceived Service-Quality and Technology-Based Self...
22From Component to System Solution Supplier : Strategic Warra...Sundin, Erik, 1974-, Öhrwall Rönnbäck, Anna, 1969-, Sakao, Tomohiko, 1967-, From Component to System Solution Supplier : Strategic Warra...
23Enabling service innovation A dynamic capabilities approachKindström, Daniel, Kowalkowski, Christian, 1978-, Sandberg, Erik, Enabling service innovation A dynamic capabilities approach
24The Human Dimension : Critical to systainable qualityDahlgaard Park, Su Mi, 1960-, Dahlgaard, Jens Jörn, 1942-, Conti, Tito Kondo, Yoshio The Human Dimension : Critical to systainable quality
25Users’ Influence in Social-service Innovations : Two Swedi...Svensson, Peter, 1974-, Bengtssson, Lars, Bengtsson, Lars Users’ Influence in Social-service Innovations : Two Swedi...
26Evenemang – från organisering till utvärderingAndersson, Tommy Larson, Mia, Mossberg, Lena 2009Evenemang – från organisering till utvärdering
27Multiarenan - trender inför framtidenFredriksson, Cecilia, Larson, Mia, 2006Multiarenan - trender inför framtiden
28Retail formations: tracing the fluid forms of an online reta...Hagberg, Johan, 1973-, Fuentes, Christian, 1978-, Retail formations: tracing the fluid forms of an online reta...
29Festival Innovation. Complex and Dynamic Network Interaction...Larson, Mia,Festival Innovation. Complex and Dynamic Network Interaction...
30Innovationskraft i evenemangsindustrin: en studie av förnye...Larson, Mia,2005Innovationskraft i evenemangsindustrin: en studie av förnye...
31Joint Event Production in the Jungle, the Park, and the Gard...Larson, Mia,2007Joint Event Production in the Jungle, the Park, and the Gard...
32Service-oriented business models in the development of elect...Tongur, Stefan, Blomgren, Henrik, 1964-, 2011Service-oriented business models in the development of elect...
33The industrial service function as a holistic management con...Kowalkowski, Christian, 1978-,The industrial service function as a holistic management con...
34Service productivity gains through information and communica...Kowalkowski, Christian, 1978-,Service productivity gains through information and communica...
35Customer perceptions of quality : a study in the SPA industr...Lagrosen, Yvonne, 1966-, Lagrosen, Stefan, 1960-, Customer perceptions of quality : a study in the SPA industr...
36Från marknadsföring av polis till marknadsföring av zoner...Ek, Richard,Från marknadsföring av polis till marknadsföring av zoner...
37What service transition? : A critical analysis of servitizat...Kowalkowski, Christian, 1978-, Windahl, Charlotta, Kindström, Daniel, Gebauer, Heiko, 2013What service transition? : A critical analysis of servitizat...
38Applying a service management oriented typology on public of...Blomgren, Henrik, 1964-,2010Applying a service management oriented typology on public of...
39TQM - Managerial fad or a case of social becoming?Dahlgaard Park, Su Mi, 1960-, Bergman, Bo, Hellgren, Bo, 1951-, Löwstedt, Jan TQM - Managerial fad or a case of social becoming?
40Managing the Industrial Service FunctionKowalkowski, Christian, 1978-,2008Managing the Industrial Service Function

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