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Google Books
1Service management och marknadsföringChristian Grönroos2002ISBN-13:9789147063796
2Service managementChristian Grönroos1992ISBN-13:9789176980255
3Logistics management operationalised in a healthcare context...Malin Wiger2018-05-14Healthcare improvements is constantly relevant and an import...ISBN-13:9176853292
4Asset Intelligence Through Integration and Interoperability ...Joseph Mathew2018ISBN-13:3319957112
5ECSM2014-Proceedings of the European Conference on Social Me...Asher Rospigliosi2014ISBN-13:1910309281
6Service ManagementRichard Normann2001-01-17In the world of industry and management producing 'intangibl...ISBN-13:9780471494393
7How to Write a Marketing PlanJohn Westwood2016-09-03How to Write a Marketing Plan provides a step-by-step guide ...ISBN-13:0749475722
8Geographies of HealthAnthony C. Gatrell2014-11-17Setting out the debates and reviewing the evidence that link...ISBN-13:1118274857
9You Can't Lead With Your Feet On the DeskEd Fuller2011-01-20"You can't lead with your feet on the desk . . . or your bra...ISBN-13:111800311X
10Working Through Ethics in Education and LeadershipJ. Kent Donlevy2011-10-21This book, although targeting educational leaders, - teacher...ISBN-13:9460913768
11In Search of a New Logic for MarketingChristian Gronroos2008-03-10The book features 9 previously published journal articles wr...ISBN-13:9780470061299
12Blue Ocean Strategy, Expanded EditionW. Chan Kim2015-01-20Argues against common competitive practices while outlining ...ISBN-13:1625274491
13Financial Services MarketingChristine Ennew2017-10-23Now in its 3rd edition, Financial Services Marketing offers ...ISBN-13:113485059X
14ZAGMarty Neumeier2006-09-20"When everybody zigs, zag," says Marty Neumeier in this fres...ISBN-13:0132798123
15Consumer Behaviour in Sport and EventsDaniel Funk2008-10-23Consumer Behaviour in Sport and Events emphasises the role o...ISBN-13:113644162X
16Om makt och könElisabeth Sundin1997ISBN-13:9789138206195
17Service WorldsJohn Bryson2013-04-15As the twenty-first century begins, significant changes are ...ISBN-13:1135131937
18Managing Tourism and Hospitality ServicesB. Prideaux2006-09-14The aim of this book is to enhance theoretical and practical...ISBN-13:1845930150
19Organization TheoryUlla Eriksson-Zetterquist2011-03-24This new text takes a unique practice-based approach, identi...ISBN-13:0199569304
20Services Marketing, 2E Operation, Mgt. (Biztantra)Kenneth E. Clow2003-07-18The book equips the readers with the relevant information an...ISBN-13:9788177223767
21Service management i den offentliga sektornChristian Grönroos1988IND:30000009622683
22Marketing Beyond the TextbookChristofer Laurell2015-03-02Fierce competition resulting from digitization, social media...ISBN-13:9789144105253
23Revenue ManagementRobert G. Cross2011-04-27From the man the Wall Street Journal hailed as "the guru of ...ISBN-13:0307788989
24Navigating the New Retail LandscapeAlan Treadgold2016-08-30The retail industry globally is in the early stages of an er...ISBN-13:0198745753
25Ekonomiska samfundets tidskrift2001STANFORD:36105113277698
26Essentials of Visual CommunicationBo Bergström2009-03-04Essentials of Visual Communicationis an inspiring and unique...ISBN-13:9781856695770
27They Ask You AnswerMarcus Sheridan2017-01-17"This book will not just tell the incredibly practical and e...ISBN-13:1119312973
28Global Logistics and Supply Chain ManagementJohn Mangan2016-07-18Revised edition of the authors' Global logistics and supply ...ISBN-13:1119117828
29Controlling for CompetitivenessFredrik Nilsson2011The book describes how management control is crucial in mobi...ISBN-13:9788763002424
30Digital Analytics for MarketingMarshall Sponder2017-10-05This comprehensive book provides students with a "grand tour...ISBN-13:1317278437
31Auto BrandAnders Parment2014-01-03The car - once everybody's dream and a key status symbol in ...ISBN-13:0749469307
32Yield ManagementAnthony Ingold2000This ground-breaking textbook covers all aspects of the subj...ISBN-13:9780826448255
33Customer CapitalismSandra Vandermerwe1999Shows how a business can generate increasing returns and gai...ISBN-13:9781857882414
34Affärsstrategiskt ledarskapJan Edvard Skaug2000ISBN-13:9789172461635
35Sport Facility ManagementRobert E. Ammon2016-07-15An ideal text for students in sport facility and event manag...ISBN-13:9781935412960
36Brand ChampionsI. Buckingham2011-01-26A case-study based guide which showcases the individuals wit...ISBN-13:0230304656
37Be Our Guest (Revised and Updated Edition)The Disney Institute2011-11-08Exceeding expectations rather than simply satisfying them is...ISBN-13:9781423145844
38Marketing MovesPhilip Kotler2002The Internet, globalization, and hypercompetition are dramat...ISBN-13:9781578516001
39MarketingPaul Baines2011Linked to an online resource centre and instructor's DVD, th...ISBN-13:019957961X
40Corporate ViewKarl Barksdale2000-05-01Corporate View is a series of text/simulations that use a li...ISBN-13:9780538691543
Libris
1Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service management och marknadsföring : kundorienterat leda...
2Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20032000Service management : ledning och strategi i tjänsteprodukti...
3Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-Service management : ledning, strategi och marknadsföring i...
4Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031994Service management : ledning och strategi i tjänsteprodukti...
5Service management [Ljudupptagning] : ledning, strategi och ...Grönroos, Christian2000Service management [Ljudupptagning] : ledning, strategi och ...
6Service Management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service Management och marknadsföring : kundorienterat leda...
7Management i tjänstesamhället1988Management i tjänstesamhället
8Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031997Service management : ledning och strategi i tjänsteprodukti...
9Service management och marknadsföring : en CRM ansatsGrönroos, Christian, 1947-Service management och marknadsföring : en CRM ansats
10Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2010Service management och marknadsföring [Elektronisk resurs] ...
11Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2016Service management och marknadsföring [Elektronisk resurs] ...
12Service management och marknadsföring [Ljudupptagning] : en...Grönroos, Christian2004Service management och marknadsföring [Ljudupptagning] : en...
13Tjänster och helhetslösningar : nya affärsmodeller för k...Kowalkowski, Christian, 1978-2012Tjänster och helhetslösningar : nya affärsmodeller för k...
14Service management and marketing [Elektronisk resurs] : cust...Grönroos, Christian2008Service management and marketing [Elektronisk resurs] : cust...
15Vad betyder kundfokus? : en studie av närhet, kompetens och...Ivarsson, Lars, 1969-, arbetsvetare2005Vad betyder kundfokus? : en studie av närhet, kompetens och...
16Quality dynamics in professional servicesOjasalo, JukkaQuality dynamics in professional services
17Enhancing the industrial service offering : new requirements...Kowalkowski, Christian, 1978-2006Enhancing the industrial service offering : new requirements...
18Marknads- och serviceorienterad kollektivtrafik1999Marknads- och serviceorienterad kollektivtrafik
19Personalavdelningen : en kraft som utvecklar : [om ledning o...Hansson, Jörgen, 1943-1991Personalavdelningen : en kraft som utvecklar : [om ledning o...
20Managing the industrial service functionKowalkowski, Christian, 1978-2008Managing the industrial service function
21International Employer Brand Management [Elektronisk resurs]...Christiaans, Lena2013International Employer Brand Management [Elektronisk resurs]...
22Kvalitet i tjänsteföretag : hur den uppnås och upprätth...Sternhufvud, Ulf, 1949-1998Kvalitet i tjänsteföretag : hur den uppnås och upprätth...
23B2B Brand Management [electronic resource]Kotler, Philip.B2B Brand Management [electronic resource]
24Conceptualizing productivity in servicesOjasalo, KatriConceptualizing productivity in services
25Aktivitetsbaserad styrning : ett värdeskapande bidrag i ser...Thomson, KerstinAktivitetsbaserad styrning : ett värdeskapande bidrag i ser...
26Switching paths in customer relationshipsRoos, Inger1999Switching paths in customer relationships
27Företag köper tjänsterAxelsson, Björn, 1948-1998Företag köper tjänster
28Extending the service innovation concept : realization and p...Carlborg, Per, 1984-2013Extending the service innovation concept : realization and p...
29Kundupplevd kvalitet i tjänsteverksamheter : en analys och ...Lindquist, Hans, 1957-Kundupplevd kvalitet i tjänsteverksamheter : en analys och ...
30Och ge oss den nöjda kunden : en studie av kundtillfredsst...Söderlund, Magnus, 1963-1996Och ge oss den nöjda kunden : en studie av kundtillfredsst...
31Business-to-business brand management [Elektronisk resurs] t...Business-to-business brand management [Elektronisk resurs] t...
32Class acts : service and inequality in luxury hotelsSherman, RachelClass acts : service and inequality in luxury hotels
33A reconceptualization of manufacturers' service strategies [...Raddats, Chris2014A reconceptualization of manufacturers' service strategies [...
34The evolution of service innovation research [Elektronisk re...Carlborg, Per2014The evolution of service innovation research [Elektronisk re...
35Relationsmarknadsföring och betydelsen av kundupplevd tjän...Kock, Sören1993Relationsmarknadsföring och betydelsen av kundupplevd tjän...
36Marketing libraries in a Web 2.0 worldcop. 2011Marketing libraries in a Web 2.0 world
37Integrated solutions in the capital goods sector : exploring...Windahl, Charlotta, 1973-2007Integrated solutions in the capital goods sector : exploring...
38[Offspring Management - samling av trycksaker]Offspring Management[Offspring Management - samling av trycksaker]
39eTourism case studies : management and marketing issues2008eTourism case studies : management and marketing issues
40Mobility management i glesbygd [Elektronisk resurs] samordni...Hageback, Charlotte Reinholdt2009Mobility management i glesbygd [Elektronisk resurs] samordni...
SwePub
1Health Care Quality Management : Stratgic Management, Change...Norrbom, Carl Zineldin, Mosad, 2008Health Care Quality Management : Stratgic Management, Change...
2Förnyelse av festivaler: komplex och dynamisk nätverkssamv...Larson, Mia,2007Förnyelse av festivaler: komplex och dynamisk nätverkssamv...
3Festival Stakeholder Roles: Concepts and Case StudiesGetz, Donald Andersson, Tommy Larson, Mia, Festival Stakeholder Roles: Concepts and Case Studies
4Managing industrial service offerings requirements on conten...Kowalkowski, Christian, 1978-, Brehmer, Per-Olof, Kindström, Daniel, Managing industrial service offerings requirements on conten...
5App Service How do consumers perceive the quality of financi...Bredican, John, 1969-,App Service How do consumers perceive the quality of financi...
6Challenges for Industrial Product/Service Systems Experience...Sundin, E. Ölundh Sandström, Gunilla, Lindahl, M. Öhrwall Rönnbäck, A. Challenges for Industrial Product/Service Systems Experience...
7In Search of Excellence - Past, Present and FutureDahlgaard, Jens Jörn, 1942-, Dahlgaard Park, Su Mi, 1960-, Schnauber, Herbert In Search of Excellence - Past, Present and Future
8Rhetorical business – A study of marketing work in the spi...Nilsson, Tomas,2015Rhetorical business – A study of marketing work in the spi...
9Tjänster och helhetslösningar : Nya affärsmodeller för k...Kowalkowski, Christian, 1978-, Kindström, Daniel, 2012Tjänster och helhetslösningar : Nya affärsmodeller för k...
10Destinationsutveckling genom evenemang - satsningar på spor...Larson, Mia, Fredriksson, Cecilia, Bohlin, Magnus Elbe, Jörgen Destinationsutveckling genom evenemang - satsningar på spor...
11Using company-academia networks for improving Product/Servic...Sundin, E. Ölundh Sandström, Gunilla, Lindahl, M. Öhrwall Rönnbäck, A. Using company-academia networks for improving Product/Servic...
12Relational Interaction Processes in Project Networks: The Co...Larson, Mia, Wikström, Ewa Relational Interaction Processes in Project Networks: The Co...
13Stadens marknadsföring och dess geografiska visionerEk, Richard,2001Stadens marknadsföring och dess geografiska visioner
14Nordic retail research: Emerging diversityHagberg, Johan, Holmberg, Ulrika, Sundström, Malin, 2012Nordic retail research: Emerging diversity
15Success of government e-service delivery : does satisfaction...Saha, P. Nath, A. Salehi-Sangari, Esmail, Success of government e-service delivery : does satisfaction...
16Socio-cultural Retailing: What can retail marketing learn fr...Fuentes, Christian, Hagberg, Johan Socio-cultural Retailing: What can retail marketing learn fr...
17Developing Meetings Destinations: Reasons for Collaboration ...Larson, Mia, Gyimothy, Szilvia, 2010Developing Meetings Destinations: Reasons for Collaboration ...
18Joint Event Production in the Jungle, the Park, and the Gard...Larson, Mia,Joint Event Production in the Jungle, the Park, and the Gard...
19The changing role of airports in the meetings industryLarson, Mia, Gyimothy, Szilvia, 2009The changing role of airports in the meetings industry
20The Initiating Phase of Creating a Hallmark Event: Governanc...Larson, Mia, Svensson, Bo The Initiating Phase of Creating a Hallmark Event: Governanc...
21Customer-Perceived Service-Quality and Technology-Based Self...Anselmsson, Johan,2001Customer-Perceived Service-Quality and Technology-Based Self...
22From Component to System Solution Supplier : Strategic Warra...Sundin, Erik, 1974-, Öhrwall Rönnbäck, Anna, 1969-, Sakao, Tomohiko, 1967-, From Component to System Solution Supplier : Strategic Warra...
23Enabling service innovation A dynamic capabilities approachKindström, Daniel, Kowalkowski, Christian, 1978-, Sandberg, Erik, Enabling service innovation A dynamic capabilities approach
24The Human Dimension : Critical to systainable qualityDahlgaard Park, Su Mi, 1960-, Dahlgaard, Jens Jörn, 1942-, Conti, Tito Kondo, Yoshio The Human Dimension : Critical to systainable quality
25Users’ Influence in Social-service Innovations : Two Swedi...Svensson, Peter, 1974-, Bengtssson, Lars, Bengtsson, Lars Users’ Influence in Social-service Innovations : Two Swedi...
26Evenemang – från organisering till utvärderingAndersson, Tommy Larson, Mia, Mossberg, Lena 2009Evenemang – från organisering till utvärdering
27Multiarenan - trender inför framtidenFredriksson, Cecilia, Larson, Mia, 2006Multiarenan - trender inför framtiden
28Festival Innovation. Complex and Dynamic Network Interaction...Larson, Mia,Festival Innovation. Complex and Dynamic Network Interaction...
29Innovationskraft i evenemangsindustrin: en studie av förnye...Larson, Mia,2005Innovationskraft i evenemangsindustrin: en studie av förnye...
30Joint Event Production in the Jungle, the Park, and the Gard...Larson, Mia,2007Joint Event Production in the Jungle, the Park, and the Gard...
31Service-oriented business models in the development of elect...Tongur, Stefan, Blomgren, Henrik, 1964-, 2011Service-oriented business models in the development of elect...
32The industrial service function as a holistic management con...Kowalkowski, Christian, 1978-,The industrial service function as a holistic management con...
33Service productivity gains through information and communica...Kowalkowski, Christian, 1978-,Service productivity gains through information and communica...
34Customer perceptions of quality : a study in the SPA industr...Lagrosen, Yvonne, 1966-, Lagrosen, Stefan, 1960-, Customer perceptions of quality : a study in the SPA industr...
35Från marknadsföring av polis till marknadsföring av zoner...Ek, Richard,Från marknadsföring av polis till marknadsföring av zoner...
36What service transition? : A critical analysis of servitizat...Kowalkowski, Christian, 1978-, Windahl, Charlotta, Kindström, Daniel, Gebauer, Heiko, 2013What service transition? : A critical analysis of servitizat...
37Applying a service management oriented typology on public of...Blomgren, Henrik, 1964-,2010Applying a service management oriented typology on public of...
38TQM - Managerial fad or a case of social becoming?Dahlgaard Park, Su Mi, 1960-, Bergman, Bo, Hellgren, Bo, 1951-, Löwstedt, Jan TQM - Managerial fad or a case of social becoming?
39Managing the Industrial Service FunctionKowalkowski, Christian, 1978-,2008Managing the Industrial Service Function
40Rising to the challenge a model of contest performanceDesAutels, Philip, Berthon, Pierre, Salehi-Sangari, Esmail, Rising to the challenge a model of contest performance

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