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1Service management och marknadsföringChristian Grönroos2002ISBN-13:9789147063796
2Service Management and MarketingChristian Gronroos2015-04-01Written by a leading pioneer in the field, the revised and u...ISBN-13:9781118921449
3Service managementChristian Grönroos1992ISBN-13:9789176980255
4ADKARJeff Hiatt2006In his first complete text on the ADKAR model, Jeff Hiatt ex...ISBN-13:9781930885509
5In Search of a New Logic for MarketingChristian Gronroos2008-03-10The book features 9 previously published journal articles wr...ISBN-13:9780470061299
6Logistics management operationalised in a healthcare context...Malin Wiger2018-05-14Healthcare improvements is constantly relevant and an import...ISBN-13:9176853292
7Service ManagementRichard Normann1991-05-03Examines the special characteristics that make services and ...ISBN-13:9780471928850
8Foundations Of Marketing 2EJobber2012ISBN-13:9780070634817
9Organizing & OrganizationsStephen Fineman2009-11-17Electronic Inspection Copy available for instructors here Or...ISBN-13:1446203409
10ECSM2014-Proceedings of the European Conference on Social Me...Asher Rospigliosi2014ISBN-13:1910309281
11Sense and RespondJeff Gothelf2017-02-07The End of Assembly Line Management We’re in the midst of ...ISBN-13:1633691896
12Marketing Beyond the TextbookChristofer Laurell2015-03-02Fierce competition resulting from digitization, social media...ISBN-13:9789144105253
13Organization TheoryUlla Eriksson-Zetterquist2011-03-24This new text takes a unique practice-based approach, identi...ISBN-13:0199569304
14Service Management and MarketingChristian Gronroos2007-02-27"Professor Grönroos presents the most scholarly and provoca...ISBN-13:9780470028629
15Navigating the New Retail LandscapeAlan Treadgold2016-08-30The retail industry globally is in the early stages of an er...ISBN-13:0198745753
16Principles of Marketing Scandinavian EditionAnders Parment2016-01-20Principles of Marketing Scandinavian Edition is an ideal int...ISBN-13:1292115564
17Working Through Ethics in Education and LeadershipJ. Kent Donlevy2011-10-21This book, although targeting educational leaders, - teacher...ISBN-13:9460913768
18Social Marketing in the 21st CenturyAlan R. Andreasen2006This text is well-grounded in scholarship, synthesizes a num...ISBN-13:9781412916349
19The World's Best-known Marketing SecretIvan R. Misner1999Grow your own business with the oldest, best, and most effec...ISBN-13:9781885167378
20Be Our Guest (Revised and Updated Edition)The Disney Institute2011-11-08Exceeding expectations rather than simply satisfying them is...ISBN-13:9781423145844
21Red BloodedAmanda Carlson2014-09-09Jessica is going to Hell. After settling a fragile truce bet...ISBN-13:0356504042
22Financial Services MarketingChristine Ennew2013-07-18This new edition balances the theoretical and the practical ...ISBN-13:1134076029
23SignalStephen Few2015-05-01Teaches the analytical skills necessary to glean value from ...ISBN-13:9781938377051
24Don't Sweat the Small Stuff About MoneyRichard Carlson2013-05-21This #1 bestselling guide to managing your career and living...ISBN-13:1401305881
25Consumers and servicesMark Gabbott1998Increasing attention has been paid in recent years to the ma...ISBN-13:9780471962694
26Nursing ResearchDenise F. Polit2004This graduate level nursing research textbook continues the ...ISBN-13:9780781737333
27How to Market BooksAlison Baverstock2015-02-11'Baverstock is to book marketing what Gray is to anatomy; th...ISBN-13:1317646371
28Marketing MovesPhilip Kotler2002The Internet, globalization, and hypercompetition are dramat...ISBN-13:9781578516001
29The Toyota MindsetWakamatsu Yoshihito2009From the brilliant mind of a legend in the LEAN Manufacturin...ISBN-13:9781926537115
30FinanceHans Bystrom2014-01In todays largely market-based global economy, financial mar...ISBN-13:9789144096025
31Marketing the MuseumFiona Mclean2012-12-06Marketing the Museum is the ideal guide to the ways in which...ISBN-13:1134743157
32Strategic EntrepreneurshipPhilip A. Wickham2006An up-to-date, accessible and rigorous examination of the th...ISBN-13:9780273706427
33Marketing Strategy and Competitive PositioningHooley2008-09-01ISBN-13:9788131727997
34Revenue ManagementRobert Cross1997ISBN-13:9788173712326
35Valuation of Hotels for InvestorsDavid Harper2013-11-26This book provides detailed, up-to-date knowledge that will ...ISBN-13:1136147659
36Understanding Organisations: Part I2010ISBN-13:8776815374
37The Nuclear Culture Source BookEle Carpenter2016-09-30The Nuclear Culture Source Book serves as an excellent resou...ISBN-13:9781911164050
38Making Scorecards ActionableNils-Göran Olve2003-07-07The concept of the Balanced Scorecard has become increasingl...ISBN-13:0470861428
39Understanding Organisations: Part II2010ISBN-13:8776815382
40Strategic Management of Professional Service FirmsBente Løwendahl2005In this 3rd revised edition the following issues are discuss...ISBN-13:9788763001274
Libris
1Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-2008Service management och marknadsföring : kundorienterat leda...
2Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20032000Service management : ledning och strategi i tjänsteprodukti...
3Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-1992Service management : ledning, strategi och marknadsföring i...
4Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031994Service management : ledning och strategi i tjänsteprodukti...
5Service Management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-2015Service Management och marknadsföring : kundorienterat leda...
6Service management [Ljudupptagning] : ledning, strategi och ...Grönroos, Christian2000Service management [Ljudupptagning] : ledning, strategi och ...
7Management i tjänstesamhället1988Management i tjänstesamhället
8Service management : ledning och strategi i tjänsteprodukti...Normann, Richard, 1943-20031997Service management : ledning och strategi i tjänsteprodukti...
9Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2010Service management och marknadsföring [Elektronisk resurs] ...
10Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2016Service management och marknadsföring [Elektronisk resurs] ...
11Service management och marknadsföring : en CRM ansatsGrönroos, Christian, 1947-2002Service management och marknadsföring : en CRM ansats
12Service management och marknadsföring [Ljudupptagning] : en...Grönroos, Christian2004Service management och marknadsföring [Ljudupptagning] : en...
13Tjänster och helhetslösningar : nya affärsmodeller för k...Kowalkowski, Christian, 1978-2012Tjänster och helhetslösningar : nya affärsmodeller för k...
14Service management and marketing [Elektronisk resurs] : cust...Grönroos, Christian2008Service management and marketing [Elektronisk resurs] : cust...
15Quality dynamics in professional servicesOjasalo, Jukka1999Quality dynamics in professional services
16Vad betyder kundfokus? : en studie av närhet, kompetens och...Ivarsson, Lars, 1969-, arbetsvetare2005Vad betyder kundfokus? : en studie av närhet, kompetens och...
17Enhancing the industrial service offering : new requirements...Kowalkowski, Christian, 1978-2006Enhancing the industrial service offering : new requirements...
18Marknads- och serviceorienterad kollektivtrafik1999Marknads- och serviceorienterad kollektivtrafik
19Personalavdelningen : en kraft som utvecklar : [om ledning o...Hansson, Jörgen, 1943-1991Personalavdelningen : en kraft som utvecklar : [om ledning o...
20Managing the industrial service functionKowalkowski, Christian, 1978-2008Managing the industrial service function
21International Employer Brand Management [Elektronisk resurs]...Christiaans, Lena2013International Employer Brand Management [Elektronisk resurs]...
22Kvalitet i tjänsteföretag : hur den uppnås och upprätth...Sternhufvud, Ulf, 1949-1998Kvalitet i tjänsteföretag : hur den uppnås och upprätth...
23Conceptualizing productivity in servicesOjasalo, Katri1999Conceptualizing productivity in services
24B2B Brand Management [electronic resource]Kotler, Philip.2006B2B Brand Management [electronic resource]
25Aktivitetsbaserad styrning : ett värdeskapande bidrag i ser...Thomson, Kerstin1999Aktivitetsbaserad styrning : ett värdeskapande bidrag i ser...
26Switching paths in customer relationshipsRoos, Inger1999Switching paths in customer relationships
27Företag köper tjänsterAxelsson, Björn, 1948-1998Företag köper tjänster
28Extending the service innovation concept : realization and p...Carlborg, Per, 1984-2013Extending the service innovation concept : realization and p...
29Kundupplevd kvalitet i tjänsteverksamheter : en analys och ...Lindquist, Hans, 1957-1997Kundupplevd kvalitet i tjänsteverksamheter : en analys och ...
30Och ge oss den nöjda kunden : en studie av kundtillfredsst...Söderlund, Magnus, 1963-1996Och ge oss den nöjda kunden : en studie av kundtillfredsst...
31Business-to-business brand management [Elektronisk resurs] :...2009Business-to-business brand management [Elektronisk resurs] :...
32Att utveckla och styra tjänsteverksamhet : tjänsteprocesse...1993Att utveckla och styra tjänsteverksamhet : tjänsteprocesse...
33A reconceptualization of manufacturers' service strategies [...Raddats, Chris2014A reconceptualization of manufacturers' service strategies [...
34The evolution of service innovation research [Elektronisk re...Carlborg, Per2014The evolution of service innovation research [Elektronisk re...
35Relationsmarknadsföring och betydelsen av kundupplevd tjän...Kock, Sören1993Relationsmarknadsföring och betydelsen av kundupplevd tjän...
36Marketing libraries in a Web 2.0 worldcop. 2011Marketing libraries in a Web 2.0 world
37Web 2.0 [electronic resource] : The Business ModelOrdóñez de Pablos.2009Web 2.0 [electronic resource] : The Business Model
38Integrated solutions in the capital goods sector : exploring...Windahl, Charlotta, 1973-2007Integrated solutions in the capital goods sector : exploring...
39[Offspring Management - samling av trycksaker]Offspring Management[Offspring Management - samling av trycksaker]
40eTourism case studies : management and marketing issues2008eTourism case studies : management and marketing issues
SwePub
1Industriell ekonomi och organisering : IEAbrahamsson, Lena, Bengtsson, Lars, Gremyr, Ida, Kowalkowski, Christian, 2016Industriell ekonomi och organisering : IE
2Health Care Quality Management : Stratgic Management, Change...Norrbom, Carl Zineldin, Mosad, 2008Health Care Quality Management : Stratgic Management, Change...
3Förnyelse av festivaler: komplex och dynamisk nätverkssamv...Larson, Mia,2007Förnyelse av festivaler: komplex och dynamisk nätverkssamv...
4Festival Stakeholder Roles: Concepts and Case StudiesGetz, Donald Andersson, Tommy Larson, Mia, Festival Stakeholder Roles: Concepts and Case Studies
5Managing industrial service offerings requirements on conten...Kowalkowski, Christian, 1978-, Brehmer, Per-Olof, Kindström, Daniel, Managing industrial service offerings requirements on conten...
6App Service How do consumers perceive the quality of financi...Bredican, John, 1969-,App Service How do consumers perceive the quality of financi...
7Challenges for Industrial Product/Service Systems Experience...Sundin, E. Ölundh Sandström, Gunilla, Lindahl, M. Öhrwall Rönnbäck, A. Challenges for Industrial Product/Service Systems Experience...
8In Search of Excellence - Past, Present and FutureDahlgaard, Jens Jörn, 1942-, Dahlgaard Park, Su Mi, 1960-, Schnauber, Herbert In Search of Excellence - Past, Present and Future
9Rhetorical business – A study of marketing work in the spi...Nilsson, Tomas,2015Rhetorical business – A study of marketing work in the spi...
10Tjänster och helhetslösningar : Nya affärsmodeller för k...Kowalkowski, Christian, 1978-, Kindström, Daniel, 2012Tjänster och helhetslösningar : Nya affärsmodeller för k...
11Destinationsutveckling genom evenemang - satsningar på spor...Larson, Mia, Fredriksson, Cecilia, Bohlin, Magnus Elbe, Jörgen Destinationsutveckling genom evenemang - satsningar på spor...
12Using company-academia networks for improving Product/Servic...Sundin, E. Ölundh Sandström, Gunilla, Lindahl, M. Öhrwall Rönnbäck, A. Using company-academia networks for improving Product/Servic...
13Relational Interaction Processes in Project Networks: The Co...Larson, Mia, Wikström, Ewa Relational Interaction Processes in Project Networks: The Co...
14Stadens marknadsföring och dess geografiska visionerEk, Richard,2001Stadens marknadsföring och dess geografiska visioner
15Nordic retail research: Emerging diversityHagberg, Johan, Holmberg, Ulrika, Sundström, Malin, 2012Nordic retail research: Emerging diversity
16Success of government e-service delivery : does satisfaction...Saha, P. Nath, A. Salehi-Sangari, Esmail, Success of government e-service delivery : does satisfaction...
17Socio-cultural Retailing: What can retail marketing learn fr...Fuentes, Christian, Hagberg, Johan Socio-cultural Retailing: What can retail marketing learn fr...
18Developing Meetings Destinations: Reasons for Collaboration ...Larson, Mia, Gyimothy, Szilvia, 2010Developing Meetings Destinations: Reasons for Collaboration ...
19Joint Event Production in the Jungle, the Park, and the Gard...Larson, Mia,Joint Event Production in the Jungle, the Park, and the Gard...
20The changing role of airports in the meetings industryLarson, Mia, Gyimothy, Szilvia, 2009The changing role of airports in the meetings industry
21The Initiating Phase of Creating a Hallmark Event: Governanc...Larson, Mia, Svensson, Bo The Initiating Phase of Creating a Hallmark Event: Governanc...
22Customer-Perceived Service-Quality and Technology-Based Self...Anselmsson, Johan,2001Customer-Perceived Service-Quality and Technology-Based Self...
23From Component to System Solution Supplier : Strategic Warra...Sundin, Erik, 1974-, Öhrwall Rönnbäck, Anna, 1969-, Sakao, Tomohiko, 1967-, From Component to System Solution Supplier : Strategic Warra...
24Enabling service innovation A dynamic capabilities approachKindström, Daniel, Kowalkowski, Christian, 1978-, Sandberg, Erik, Enabling service innovation A dynamic capabilities approach
25The Human Dimension : Critical to systainable qualityDahlgaard Park, Su Mi, 1960-, Dahlgaard, Jens Jörn, 1942-, Conti, Tito Kondo, Yoshio The Human Dimension : Critical to systainable quality
26Users’ Influence in Social-service Innovations : Two Swedi...Svensson, Peter, 1974-, Bengtssson, Lars, Bengtsson, Lars Users’ Influence in Social-service Innovations : Two Swedi...
27Evenemang – från organisering till utvärderingAndersson, Tommy Larson, Mia, Mossberg, Lena 2009Evenemang – från organisering till utvärdering
28Multiarenan - trender inför framtidenFredriksson, Cecilia, Larson, Mia, 2006Multiarenan - trender inför framtiden
29Festival Innovation. Complex and Dynamic Network Interaction...Larson, Mia,Festival Innovation. Complex and Dynamic Network Interaction...
30Innovationskraft i evenemangsindustrin: en studie av förnye...Larson, Mia,2005Innovationskraft i evenemangsindustrin: en studie av förnye...
31Joint Event Production in the Jungle, the Park, and the Gard...Larson, Mia,2007Joint Event Production in the Jungle, the Park, and the Gard...
32Linking Supply Networks and Logistics Service Networks – T...Andersson, Dan, 1966-, Dubois, Anna, 1962-, Holma, Anne-Maria, 1959-, Hulthén, Kajsa, 1970-, Linking Supply Networks and Logistics Service Networks – T...
33Service-oriented business models in the development of elect...Tongur, Stefan, Blomgren, Henrik, 1964-, 2011Service-oriented business models in the development of elect...
34The industrial service function as a holistic management con...Kowalkowski, Christian, 1978-,The industrial service function as a holistic management con...
35Service productivity gains through information and communica...Kowalkowski, Christian, 1978-,Service productivity gains through information and communica...
36Customer perceptions of quality : a study in the SPA industr...Lagrosen, Yvonne, 1966-, Lagrosen, Stefan, 1960-, Customer perceptions of quality : a study in the SPA industr...
37Från marknadsföring av polis till marknadsföring av zoner...Ek, Richard,Från marknadsföring av polis till marknadsföring av zoner...
38What service transition? : A critical analysis of servitizat...Kowalkowski, Christian, 1978-, Windahl, Charlotta, Kindström, Daniel, Gebauer, Heiko, 2013What service transition? : A critical analysis of servitizat...
39Applying a service management oriented typology on public of...Blomgren, Henrik, 1964-,2010Applying a service management oriented typology on public of...
40TQM - Managerial fad or a case of social becoming?Dahlgaard Park, Su Mi, 1960-, Bergman, Bo, Hellgren, Bo, 1951-, Löwstedt, Jan TQM - Managerial fad or a case of social becoming?

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