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TräffBildTitelFörfattare (1st/rad)TrycktBeskrivningIdentifiering
Google Books
1Service Management and MarketingChristian Grönroos2000-10-10A service can be defined as any activity or benefit that one...UCSC:32106018657988
2Service Management and MarketingChristian Gronroos2007-02-27"Professor Grönroos presents the most scholarly and provoca...ISBN-13:9780470028629
3Service Management and MarketingChristian Gronroos2015-04-01Written by a leading pioneer in the field, the revised and u...ISBN-13:9781118921449
4Service Management And Marketing: Customer Management In Ser...Christian Grönroos2007-06-01This is the third edition of a very successful book written ...ISBN-13:9788126512874
5Service Management and MarketingChristian Grönroos1990-01-01Gronroos (international and industrial marketing, Swedish Sc...ISBN-13:9780669200355
6Strategic Management and Marketing in the Service SectorChristian Grönroos1984ISBN-13:9789144439112
7Mobile Service Innovation and Business ModelsHarry Bouwman2008-05-27Modern economies depend on innovation in services for their ...ISBN-13:3540792384
8Designing Better ServicesFrancesca Foglieni2017-09-25This book provides accessible, comprehensive guidance on ser...ISBN-13:3319631799
9Service management i den offentliga sektornChristian Grönroos1988IND:30000009622683
10Electronic Journal of Information Systems EvaluationDelft University of Technology15666379
11The SAGE Handbook of Tourism ManagementChris Cooper2018-08-14The SAGE Handbook of Tourism Management is a critical, autho...ISBN-13:152644450X
12Service ManagementJay Kandampully2011-12-09“Great retailers are great at service. No exceptions. This...ISBN-13:1461415535
13Service managementChristian Grönroos1992ISBN-13:9789176980255
14The Service-Dominant Logic of MarketingRobert F. Lusch2014-12-18Expanding on the editors' award-winning article "Evolving to...ISBN-13:1317454642
15Service management och marknadsföringChristian Grönroos2002ISBN-13:9789147063796
16In Search of a New Logic for MarketingChristian Gronroos2008-04-11The book features 9 previously published journal articles wr...ISBN-13:9780470061275
17Introduction to Product/Service-System DesignTomohiko Sakao2009-11-27"Introduction to Product/Service-System Design" contains a c...ISBN-13:9781848829091
18Understanding Services ManagementUniversity College Dublin. Graduate School of Business1995CORNELL:31924075136915
19Service Management: Operations, Strategy, Information Techno...James Fitzsimmons2013-01-18The eighth edition continues to acknowledge and emphasize th...ISBN-13:0077498895
20Handbook of Services Marketing and ManagementTeresa Swartz2000The Handbook is organized in six major sections: The service...ISBN-13:9780761916123
21Marketing CommunicationRichard J. Varey2002This text challenges the orthodox view of marketing communic...ISBN-13:9780415230407
22Fundamentals of Supply Chain ManagementJohn T. Mentzer2004-05-05Author of the bestselling text Supply Chain Management, John...ISBN-13:1452236941
23Online Banking and the Role of CrmSam Ian2009-09Master's Thesis from the year 2008 in the subject Business e...ISBN-13:3640430727
24Practices and Principles in Service DesignQin Han2010ISBN-13:1446161072
25Quality Management in ServicesPaul Kunst1992ISBN-13:9789023226871
26A New Paradigm in Marketing – The Service Dominant Logic: ...Christina Weißenfels2014-04-01For virtually all of the 20th century, the paradigm in marke...ISBN-13:3954897539
27Human Resource ManagementNorma D'Annunzio-Green2004Based on a major international survey of some of the world's...ISBN-13:9780826468246
28Comments on Christian Grönroos' Strategic Management and Ma...Kenneth L. Bernhardt1983This report contains two essays which define Christian Gronr...OCLC:10567310
29Services Management in Asia Pacific2008Part 1; Conceptual understanding of services management -- P...UCSD:31822035531912
30Journal of business research1990UCAL:B4945744
31Retail Product ManagementRosemary Varley2013-01-11Providing the opportunity to acquire a deeper knowledge of a...ISBN-13:1134606796
32Services Marketing Interactive ApproachRaymond P. Fisk2013-02-15Interactive Services Marketing covers the essentials of serv...ISBN-13:1285057139
33Service QualityStephen Walter Brown1991To learn more about Rowman & Littlefield titles please visit...ISBN-13:9780669211528
34Management Decision1994OSU:32435051813947
35Relationship marketing for competitive advantageAdrian Payne1995-09-01UOM:35128001820800
36Service excellenceAmerican Marketing Association1989UOM:35128000092005
37Impression Management in the OrganizationRobert A. Giacalone2013-04-15Impression management theory has been popular in sociology a...ISBN-13:1134734867
38Services Marketing: Text And CasesVerma2007-09ISBN-13:9788177586732
39Brand ManagementLeslie De Chernatony1998-01-01This work seeks to synthesize some of the key issues in bran...ISBN-13:9781855219618
40An Applied Service Marketing TheoryChristian Grönroos1980ISBN-13:9789515551191
Libris
1Service management and marketing : a customer relationship m...Grönroos, Christian, 1947-cop. 2000Service management and marketing : a customer relationship m...
2Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service management och marknadsföring : kundorienterat leda...
3Service management and marketing : customer management in se...Grönroos, Christian, 1947-Service management and marketing : customer management in se...
4Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-Service management : ledning, strategi och marknadsföring i...
5Service Management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-Service Management och marknadsföring : kundorienterat leda...
6Service management and marketing : managing the moments of t...Grönroos, Christian, 1947-Service management and marketing : managing the moments of t...
7Service management and marketing : managing the service prof...Grönroos, Christian, 1947-Service management and marketing : managing the service prof...
8Service management [Ljudupptagning] ledning, strategi och ma...Grönroos, ChristianService management [Ljudupptagning] ledning, strategi och ma...
9Service management och marknadsföring : en CRM ansatsGrönroos, Christian, 1947-Service management och marknadsföring : en CRM ansats
10Service management principlesGrönroos, Christian, 1947-1990Service management principles
11Service management and marketing [Elektronisk resurs] custom...Grönroos, ChristianService management and marketing [Elektronisk resurs] custom...
12Service management i den offentliga sektornGrönroos, Christian, 1947-1988Service management i den offentliga sektorn
13Marknadsföring i tjänsteföretagGrönroos, Christian, 1947-Marknadsföring i tjänsteföretag
14Service management and marketing [Ljudupptagning] a customer...Grönroos, ChristianService management and marketing [Ljudupptagning] a customer...
15Service productivity : toward a conceptualisation of the tra...Grönroos, Christian, 1947-2000Service productivity : toward a conceptualisation of the tra...
16Marknadsföring i tjänsteföretagGrönroos, Christian, 1947-1996Marknadsföring i tjänsteföretag
17Service management i den offentliga sektornGrönroos, Christian, 1947-1994Service management i den offentliga sektorn
18Service management och marknadsföring [Ljudupptagning] en C...Grönroos, ChristianService management och marknadsföring [Ljudupptagning] en C...
19Service management och marknadsföring [Elektronisk resurs] ...Grönroos, ChristianService management och marknadsföring [Elektronisk resurs] ...
20Service management och marknadsföring [Elektronisk resurs] ...Grönroos, ChristianService management och marknadsföring [Elektronisk resurs] ...
21In search of a new logic for marketing : foundations of cont...Grönroos, Christian, 1947-In search of a new logic for marketing : foundations of cont...
22Strategic management and marketing in the service sectorGrönroos, Christian, 1947-1982Strategic management and marketing in the service sector
23Strategic management and marketing in the service sectorGrönroos, Christian, 1947-1984Strategic management and marketing in the service sector
24Titans of service : [building strategic service leadership]Lindberg-Repo, Kirsti2015Titans of service : [building strategic service leadership]
25Nyt kilpaillaan palveluillaGrönroos, Christian, 1947-1998Nyt kilpaillaan palveluilla
SwePub
1Värdeskapande gästfrihet. Hur gästfrihet som värde ramas...Eksell, Jörgen,2013Värdeskapande gästfrihet. Hur gästfrihet som värde ramas...
2Servicemötet – multidisciplinära öppningarCorvellec, Hervé, Lindquist, Hans, 2005Servicemötet – multidisciplinära öppningar
3The emergence of the new service marketing : Nordic school p...Gummesson, Evert, Grönroos, Christian The emergence of the new service marketing : Nordic school p...
4The hotel check-in as a rite of incorporation: Enchantments ...Eksell, Jörgen,The hotel check-in as a rite of incorporation: Enchantments ...
5Patient involvement and service innovation in healthcareEngström, Jon,2014Patient involvement and service innovation in healthcare
6Methods different from the ones applied earlier in service m...Åkerhielm, Renate, 1961-,2014Methods different from the ones applied earlier in service m...
7The Nature of Customer Support ServiceRoos, Inger,2007The Nature of Customer Support Service
8Understanding the Trigger Effect on Customers' Maturity Proc...Edvardsson, Bo, Roos, Inger, Gustafsson, Anders, Understanding the Trigger Effect on Customers' Maturity Proc...
9Interaktivt provrumSundström, Malin,2013Interaktivt provrum

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