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TräffBildTitelFörfattare (1st/rad)TrycktBeskrivningIdentifiering
Google Books
1Service Management and MarketingChristian Grönroos2000-10-10A service can be defined as any activity or benefit that one...ISBN-13:9780471720348
2Service Management and MarketingChristian Gronroos2015-04-01Written by a leading pioneer in the field, the revised and u...ISBN-13:9781118921449
3Service Management And Marketing: Customer Management In Ser...Christian Grönroos2007-06-01This is the third edition of a very successful book written ...ISBN-13:9788126512874
4Service Management and MarketingChristian Grönroos1990-01-01Gronroos (international and industrial marketing, Swedish Sc...ISBN-13:9780669200355
5Service Management and Marketing : Customer Management in Se...Christian Grönroos2007OCLC:253968937
6Strategic Management and Marketing in the Service SectorChristian Grönroos1984ISBN-13:9789144439112
7Services ManagementKandampullyISBN-13:9788131714157
8Mobile Service Innovation and Business ModelsHarry Bouwman2008-05-27Modern economies depend on innovation in services for their ...ISBN-13:3540792384
9Service management och marknadsföringChristian Grönroos2002ISBN-13:9789147063796
10Marketing DiscoursePer Skålén2007-12-14The marketing discipline has been dominated by managerial re...ISBN-13:1134116381
11Stakeholder Integration in Service InnovationJulia M. Jonas2017-09-06Julia M. Jonas examines stakeholder integration and its’ d...ISBN-13:3658194634
12Electronic Journal of Information Systems EvaluationDelft University of Technology15666379
13Service ManagementJay Kandampully2011-12-09“Great retailers are great at service. No exceptions. This...ISBN-13:1461415535
14The Service-dominant Logic of Marketing: Dialog, Debate, and...Robert F. Lusch2014-12-18Expanding on the editors' award-winning article "Evolving to...ISBN-13:1317454634
15Service management i den offentliga sektornChristian Grönroos1988IND:30000009622683
16Service managementChristian Grönroos1992ISBN-13:9789176980255
17Introduction to Product/Service-System DesignTomohiko Sakao2009-11-27"Introduction to Product/Service-System Design" contains a c...ISBN-13:9781848829091
18Understanding Services ManagementUniversity College Dublin. Graduate School of Business1995CORNELL:31924075136915
19Handbook of Services Marketing and ManagementTeresa Swartz2000The Handbook is organized in six major sections: The service...ISBN-13:9780761916123
20Service-Dominant LogicRobert F. Lusch2014-01-30The first accessible introduction to the principles and appl...ISBN-13:0521195675
21An Applied Service Marketing TheoryChristian Grönroos1980ISBN-13:9789515551191
22Fundamentals of Supply Chain ManagementJohn T. Mentzer2004-05-05Author of the bestselling text Supply Chain Management, John...ISBN-13:1452236941
23Legends in Marketing: Christian GronroosJagdish N Sheth2014-01-15The Legends in Marketing series captures the essence of the ...ISBN-13:9788132110026
24Online Banking and the Role of CrmSam Ian2009-09Master's Thesis from the year 2008 in the subject Business e...ISBN-13:3640430727
25Practices and Principles in Service DesignQin Han2010ISBN-13:1446161072
26Quality Management in ServicesPaul Kunst1992ISBN-13:9789023226871
27A New Paradigm in Marketing – The Service Dominant Logic: ...Christina Weißenfels2014-04-01For virtually all of the 20th century, the paradigm in marke...ISBN-13:3954897539
28Human Resource ManagementNorma D'Annunzio-Green2004Based on a major international survey of some of the world's...ISBN-13:9780826468246
29Discovering the Soul of ServiceLeonard L. Berry1999-07-13This wise and inspiring book by Leonard Berry, moves far bey...ISBN-13:0684830868
30Services Marketing Interactive ApproachRaymond Fisk2013-02-12Interactive Services Marketing covers the essentials of serv...ISBN-13:1285057139
31Service QualityStephen Walter Brown1991To learn more about Rowman & Littlefield titles please visit...ISBN-13:9780669211528
32Management Decision1994OSU:32435051813947
33Services Management in Asia Pacific2008Part 1; Conceptual understanding of services management -- P...UCSD:31822035531912
34Journal of business research1990UCAL:B4945744
35Comments on Christian Grönroos' Strategic Management and Ma...Kenneth L. Bernhardt1983This report contains two essays which define Christian Gronr...OCLC:10567310
36South African journal of library and information science1996UOM:39015082992267
37Service excellenceAmerican Marketing Association1989UOM:35128000092005
38Impression Management in the OrganizationRobert A. Giacalone2013-04-15Impression management theory has been popular in sociology a...ISBN-13:1134734867
39Services Marketing: Text And CasesVerma2007-09ISBN-13:9788177586732
40Relationship marketing for competitive advantageAdrian Payne1995-09-01UOM:35128001820800
Libris
1Service management and marketing : a customer relationship m...Grönroos, Christian, 1947-cop. 2000Service management and marketing : a customer relationship m...
2Service management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-2008Service management och marknadsföring : kundorienterat leda...
3Service management : ledning, strategi och marknadsföring i...Grönroos, Christian, 1947-1992Service management : ledning, strategi och marknadsföring i...
4Service management and marketing : customer management in se...Grönroos, Christian, 1947-Service management and marketing : customer management in se...
5Service Management och marknadsföring : kundorienterat leda...Grönroos, Christian, 1947-2015Service Management och marknadsföring : kundorienterat leda...
6Service management and marketing : managing the moments of t...Grönroos, Christian, 1947-cop. 1990Service management and marketing : managing the moments of t...
7Service management and marketing : managing the service prof...Grönroos, Christian, 1947-Service management and marketing : managing the service prof...
8Service management och marknadsföring : en CRM ansatsGrönroos, Christian, 1947-2002Service management och marknadsföring : en CRM ansats
9Service management [Ljudupptagning] : ledning, strategi och ...Grönroos, Christian2000Service management [Ljudupptagning] : ledning, strategi och ...
10Service management principlesGrönroos, Christian, 1947-1990Service management principles
11Service management and marketing [Elektronisk resurs] : cust...Grönroos, Christian2008Service management and marketing [Elektronisk resurs] : cust...
12Service management i den offentliga sektornGrönroos, Christian, 1947-1988Service management i den offentliga sektorn
13Marknadsföring i tjänsteföretagGrönroos, Christian, 1947-1998Marknadsföring i tjänsteföretag
14Service management and marketing [Ljudupptagning] : a custom...Grönroos, Christian2002Service management and marketing [Ljudupptagning] : a custom...
15Service productivity : toward a conceptualisation of the tra...Grönroos, Christian, 1947-2000Service productivity : toward a conceptualisation of the tra...
16Marknadsföring i tjänsteföretagGrönroos, Christian, 1947-1996Marknadsföring i tjänsteföretag
17Service management i den offentliga sektornGrönroos, Christian, 1947-1994Service management i den offentliga sektorn
18Service management och marknadsföring [Ljudupptagning] : en...Grönroos, Christian2004Service management och marknadsföring [Ljudupptagning] : en...
19Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2010Service management och marknadsföring [Elektronisk resurs] ...
20Service management och marknadsföring [Elektronisk resurs] ...Grönroos, Christian2016Service management och marknadsföring [Elektronisk resurs] ...
21In search of a new logic for marketing : foundations of cont...Grönroos, Christian, 1947-In search of a new logic for marketing : foundations of cont...
22Strategic management and marketing in the service sectorGrönroos, Christian, 1947-1982Strategic management and marketing in the service sector
23Strategic management and marketing in the service sectorGrönroos, Christian, 1947-1984Strategic management and marketing in the service sector
24Titans of service : [building strategic service leadership]Lindberg-Repo, Kirsti2015Titans of service : [building strategic service leadership]
25Nyt kilpaillaan palveluillaGrönroos, Christian, 1947-1998Nyt kilpaillaan palveluilla
SwePub
1Värdeskapande gästfrihet. Hur gästfrihet som värde ramas...Eksell, Jörgen,2013Värdeskapande gästfrihet. Hur gästfrihet som värde ramas...
2Servicemötet – multidisciplinära öppningarCorvellec, Hervé, Lindquist, Hans, 2005Servicemötet – multidisciplinära öppningar
3The emergence of the new service marketing : Nordic school p...Gummesson, Evert, Grönroos, Christian The emergence of the new service marketing : Nordic school p...
4The hotel check-in as a rite of incorporation: Enchantments ...Eksell, Jörgen,The hotel check-in as a rite of incorporation: Enchantments ...
5Patient involvement and service innovation in healthcareEngström, Jon,2014Patient involvement and service innovation in healthcare
6Methods different from the ones applied earlier in service m...Åkerhielm, Renate, 1961-,2014Methods different from the ones applied earlier in service m...
7The Nature of Customer Support ServiceRoos, Inger,2007The Nature of Customer Support Service
8Understanding the Trigger Effect on Customers' Maturity Proc...Edvardsson, Bo, Roos, Inger, Gustafsson, Anders, Understanding the Trigger Effect on Customers' Maturity Proc...
9Interaktivt provrumSundström, Malin,2013Interaktivt provrum

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